Reception/customer Service

2 weeks ago


Wembley, United Kingdom Ritz Recruitment Ltd Full time

Temporary Receptionist/Administrator - Wembley

£10.85 - Full time

HOURS ARE VARIED

8am-5pm
11am-8pm
Weekly work offered

We are working with a large Student complex client who are looking to on-board an experienced Receptionist/admin.

Job duties will include:

- Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.
- Supports the creation of a positive, memorable experience for residents
- Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.
- Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with the complaints procedure.
- Supports events and activities within the Community
- Establishes and maintains relationships with University clients.
- Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.
- Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases.
- Undertakes marketing activities such as attending open days and leafleting to promote the property.
- Carries out sales and leasing activities including: viewings, following up on enquiries and sales conversions.
- Assists with summer Community preparations, including move-in and move-out processes.
- Completes Health and Safety compliance activities in line with the Company’s policies and procedures
- Have proven experience in an office environment
- Proffessional and well mannered
- Great telephone manner
- Excellent customer service skills
- Great team player
- Flexible approach to work and hours/shifts

(Ritz Rec emp Bus)


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