Customer Service Advisor

3 weeks ago

Rugeley, United Kingdom Power Supplies Group Limited Full time

Our mission is to offer our clients the highest quality, cost effective products and solutions saving them time and money ensuring all materials exceed the lifetime of each project.

We place our customers and people at the heart of everything we do and due to our continued growth an exceptional opportunity has opened for someone with ambition and drive to join a fast-growing business and play an integral role in our ongoing success.

Position Overview

The role for the Customer Service Advisor is a key part of the Internal Sales Team and responsible for maximising sales revenue from enquiries, alongside maintaining and developing long-term client relationships, offering technical support and an exceptional customer service experience. The Customer Service Advisor is accountable for processing, managing and responding to client communications with a clear understanding that market leading customer service is a key role to the Power Supplies
Group business model. We seek an enthusiastic, well-mannered, and motivated individual with a minimum of 3 years customer service, sales administration and technical support experience.

Background within the electrical industry, wholesaler Groups or Cable distributors is essential.

Key Responsibilities
- Produce detailed quotations for low and medium voltage cables and accessories from customer verbal or written enquiries.
- Ability to upsell additional products within our large portfolio of products while identifying new sales opportunities and sharing with external sales team.
- Provide administrative support to the Sales Management Team, including preparing
- Working collaboratively with the External Sales Team and other departments to ensure everyone is aligned and working as one.
- Keen to expand your knowledge and understanding of power generation, transmission and distribution sectors, in addition to renewable energy markets.
- Developing strong relationships with existing and new clients to ensure these relationships are maintained and nurtured.
- Updating company CRM systems to maximise opportunities.
- Have a passion for being organised and ensuring that all tasks are done to the highest possible standards, care and attention.
- Flexible with your duties to ensure smooth running of the office and take ownership of your tasks, completing in an accurate and timely fashion with a focus on attention to detail.
- To perform fundamental tasks on a computer including Microsoft packages and confident in learning new software when required
- Calm under pressure and able to conduct a variety of tasks and work to strict deadlines individually or as part of a team.

Experience

Sales Administration: 3 years required

Customer Service: 3 years required

Working Hours

Monday to Thursday - 8.30am to 5.15pm

Friday - 8.30am to 4pm

37.5 hours per week

**Benefits**:
Ongoing training provided and opportunities for career progression in a flourishing company.

20 days annual leave, 3 days Christmas leave plus bank holidays

Free on-site parking

Free Work Apparel

Company life insurance.

Quarterly company performance and team building meetings.

Job Type - Full Time, Permanent.

**Salary**: From £30,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Experience**:

- Customer Service: 3 years (required)

Work Location: In person

Application deadline: 30/04/2023

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