Customer Service

2 days ago


Redditch, United Kingdom The Best Connection Employment Group Full time

**Title: Customer Service / Customer Service Advisor**

Our client, one of the worlds largest manufacturers of glass and glazing products for the architectural and automotive industries, located in Redditch, currently require a Customer Service Representative to join their team. The position may lead to a permanent position depending on business needs. Immediate starts available.

**Duties/responsibilities;**
- Acting as first point of contact for EDC sales and enquiries
- Develop & maintain a close working relationship with day to day operations, including Warehouse Operations, Logistics, Quality & Marketing
- Represent customer face within the companies internal network
- Communicate order and shipment information & service issues to both customers & the Customer Service Team leader and/or the Supply Chain & Operations Manager
- Manage Aged Debt, taking and chasing payments for your allocated UKW branches.
- Work closely with relevant Sales Manager responsible for customer accounts
- Develop & maintain customer reporting and measures including fill rate
- Take ownership for all customer issues until resolution, properly & promptly
- Resolve customer issues before escalation to Customer Service Team Leader

**Skills and experience desired;**
- The ability to generate excellent customer relationships & possess key understanding of customer requirements - customer satisfaction will be a measure of success
- Experience of using SAP or other similar business system
- Excellent oral and written communication skills
- Excellent organisational and prioritisation skills
- The ability to identify issues requiring timely resolution to managerial level
- Be highly numerate with the ability to manage large volumes of data
- Good interpersonal skills allowing interfaces across the whole business
- Tenacious and determined character with ability to drive initiatives forward

**Benefits;**
- Large canteen and lockers
- Friendly team
- Free parking and close to public transport

**Working hours;**
- Monday to Friday 08:00 - 17:00
- Also includes one Saturday per month 08.00 - 12.00

**Pay rate;**
- £11.10 per hour

**Benefits of working for The Best Connection;**
- Online payslips
- Weekly pay
- Pension contribution
- Optional personal accident insurance

**Benefits & Requirements**:

- Hourly rate as above (not age dependent)
- 28 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday)



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