Clerical Officer

5 months ago

Pembury, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full time

You will be required to work as part of the clerical team during core working hours providing a high quality administration service to the Women & Children’s Ultrasound and Outpatient Service including:

- Booking appointments for ultrasound appointments
- Booking appointments for W&C Outpatient clinics
- Managing Reception Desk for both Women & Children’s Outpatients and Ultrasound Reception
- Requesting, pulling and prepping Paediatric outpatient notes
- Pulling and prepping Antenatal notes

General administrative duties
- To provide a reception service for the Women’s Ultrasound department and Women & Children’s Outpatient Clinics
- To be responsible for all Patient Centre procedures relating to the administration of W&C Ultrasound and Outpatient Services
- Making appointments for the ultrasound department with target times
- Making outpatient appointments as directed to ensure efficient use of clinic time
- cancelling and re-scheduling clinics and appointments, as required
- ‘cashing up’ of appointments with appropriate outcomes
- Identification and passing onto secretaries and Consultants information regarding Did Not Attend patients (DNAs)
- Organising for the referral of patients for further tests or investigations
- Set up any new or amend/alter any existing clinics and letter templates on instruction
- Ensure that all required casenotes for both paediatric and Antenatal clinics are:

- Available
- Complete
- up-to-date
- all test results are available
- tracking entries, where required, are completed
- To demonstrate good communication skills, welcoming patients and visitors on arrival, directing to the appropriate areas as applicable.
- Answer and deal with any queries either face-to-face or by telephone, liaising with Consultants, medical and administrative staff as and when necessary.
- Provide general clerical assistance as required.

Maidstone and Tunbridge Wells NHS Trust is a large acute hospital Trust in the county of Kent.

The Trust provides a full range of general hospital services and some areas of specialist complex care to around 500,000 people living in the south part of West Kent and the north part of East Sussex.

The Trust’s core catchment areas are Maidstone and Tunbridge Wells and their surrounding boroughs. We work from two main clinical sites: Maidstone Hospital and Tunbridge Wells Hospital at Pembury. Tunbridge Wells Hospital opened in 2011 and provides single rooms with en-suites for all in-patients - the first of its kind in the country.

We employ over 6,500 full and part-time staff in a huge range of clinical and non-clinical roles across both of our hospital sites.

Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.

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