Key Worker- Your Support

7 months ago

Stockport, United Kingdom Age UK Stockport Full time

**Location**:Age UK Stockport central Stockport office, Stockport locations with regular travel required across the Borough; some working from home and community venues will be required. Requirement to attend meetings at Age UK Stockport main office at Commonweal, Stockport.

**Salary**:£22,169 (37hpw) per annum

**Hours**:37 to be worked flexibly to meet the requirements of the service. This could include working extended hours / out of hours as required.

**Contract**:to 31 March 2027 with anticipated extension

**Who we are**:Age UK Stockport is an independent local charity, working locally for your wellbeing. We provide a range of health and social care services throughout the Borough of Stockport.

**About the role**:This position is within The Prevention Alliance which is made up of the following five not for profit organisations who work together to deliver the Boroughwide Your Support Service in Stockport: Age UK Stockport, Jigsaw Support, Nacro, Stockport Homes and Talk Listen Change.

The Alliance mission is: Creating Change Together - through the strengths of people and communities.

The Your Support Service is commissioned by Stockport Council. The service will actively contribute to the delivery of the Council’s ONE Stockport vision, and the ONE Health and Care Plan focusing on early help and prevention with ambitions to improve mental health, target inequalities through neighbourhood working, working to become an Age-Friendly Borough, and supporting the people of Stockport to live their best lives by embedding prevention, reablement and a Home First ethos.

The service will provide the right level of support at the right time to adults aged 18 and over who have wide ranging needs and who are Stockport residents.

**Role Information**:The Key Worker is responsible for the delivery of strength-based, person-led support to individuals to enable people to find their own solutions and make positive changes to their lives. The role is flexible, and the Key Worker may be required to work across all aspects of the Your Support Service, including The Prevention Hub and Short-Term Support.

**The Key Worker will**:

- Build trusting relationships and encourage people to articulate their circumstances, aspirations, and strengths
- Signpost or refer people to appropriate organisations and community offers, acting as a lead professional to co-ordinate interventions where required
- Encourage people to explore all aspects of their lives rather than focus solely on presenting issues, and enable them to identify changes to improve their health and wellbeing, utilising the Five Ways to Wellbeing principles
- Facilitate a regular drop-in session for the Deaf Community, the appointments are supported by a BSL interpreter. The drop-in enables the Deaf Community to access information, advice and guidance and we also help to advocate for the Deaf Community where they experience barriers to accessing other services
- Ensure the best outcomes for the person and service, providing appropriate support to each person within a framework of positive risk taking and established procedures
- Use motivational tools to help people achieve their aspirations
- Develop detailed assessments, personal plans, and risk assessments. Personal plans will reflect the persons culture, religion, or lifestyle, be outcome focused and reviewed at regular intervals
- Encourage and enable people to develop digital skills and promote the use of digital solutions
- Manage cases and contacts effectively, including the recording, processing and monitoring of actions in a timely manner; adhering to agreed Key Performance Indicators and quality standards to maximise customer satisfaction
- Work positively as a team member to deliver a high-quality service and key performance measures.
- Support and deliver a range of work programmes including outreach activities
- Act as a champion for the Alliance and its member organisations. Contribute to the effective promotion of the service through local networks, the development of case studies, promotion of service activities and regular provision of social media content
- Represent the service in external meetings as required
- Remain up to date with issues relevant to the work of health and social care and prevention, including the activities of their employer organisation and attend training events
- Manage and prioritise own workload in agreement with the Team Manager and work positively to ensure the effective delivery of the service
- Represent the service and Alliance partners positively
- Ensure that all work is undertaken in accordance with the aims and values of the agencies involved and in accordance with all relevant policies
- To carry out such other duties and training as the Alliance Management Team may reasonably require in relation to the post

**Employer Benefits**:You will be rewarded with knowing that you have been part of a committed team that has helped change people’s lives, and s

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