Dts

3 weeks ago

London, United Kingdom Ministry of Justice Full time

Salary 1
- The national salary range is £32,827 - £35,678, London salary range is £37,174 - £40,403. Your salary will be dependent on your base location

Number of jobs available 1
- 1

Detail of reserve list 1
- 12 Months

Region 1
- National

City/Town 1
- National

Building/Site 1
- NATIONAL

**Please note**: Some of our MoJ Office locations, such as our Liverpool Justice Collaboration Centre, require higher levels of National Security Vetting. The MoJ is working to open more Justice Collaboration Centres and Justice Satellite Offices over time. Click here to learn more about where our currently open Justice Collaboration Centres and Justice Satellite Offices are, to identify where you may be based and understand National Security Vetting requirements of each location.

Grade 1
- HEO

Organisation Grade for MoJ 1
- HEO

Post Type 1
- Permanent

Working Pattern 1
- Full Time

Role Type 1
- Information Technology

Job description 1

**HM Courts and Tribunals Service**

**Directorate**: Digital Technology Services (DTS)

**Pay Band**: HEO

**Job Title**: Problem and Incident Analyst

**Location**: London / National

**Term**: Permanent

**Interview**: Video conference via Teams

**Important salary details**:
New recruits to the Civil Service joining MoJ are expected to join at the band minimum.

**DDaT**:
Roles will be recruited using a combination of the Digital, Data and Technology (DDaT) and Success Profile Frameworks. Using DDaT we will then determine if you will be paid an additional allowance, on top of your basic salary. This role is within the IT Operations Job Family, is a Problem Manager role at Problem Analyst level, but carries the title Problem and Incident Analyst within DTS.

**Reserve List**:
**Introduction**:
These are exciting times at HM Court and Tribunals Service (HMCTS). As an agency of the MoJ, we support the judiciary across England and Wales to deliver justice by running courts and tribunals and processing outcomes, and we are looking for talented people to help us achieve our ambitions. It will be challenging, important and rewarding.

HMCTS Digital and Technology Services (DTS) is a specialist technology directorate which provides support to HMCTS in the use of IT and Digital.

DTS is creating a place in which it is great to do work and part of our offer is brilliant training opportunities and support from expert colleagues. As well as that you’ll find flexible working, an inclusive culture and a place where your opinion is valued.

The role has potential for future management responsibility dependent of the growth and expansion of HMCTS Digital and Technology Services team. The role will support the ongoing expansion of digital and technology products, providing a service to our users as part of the wider Live Operations team. The post holder will have the opportunity to be part of the team building and implementing the new digital operating model for HMCTS, at the heart of the future organisation.

This role reports to the Problem Manager, who will work together to share expertise and provide cover.

**Key Responsibilities**:
**Operations**:

- Understand the availability and capacity management processes and how they are used across large estates in order to effectively analyse service components to ensure they meet business needs and performance targets.
- Analyse and assess; impact, develop and document change requests. Implement changes based on requests for change.
- Work collaboratively within a group, actively working with others and varying feedback for the appropriate time to ensure the discussion fits. Pull out issues through agile health-checks with the team to provoke the right responses.
- Identify process optimisation opportunities with guidance and contribute to the implementation of proposed solutions.
- Investigation and resolution of incident(s) to minimise the negative impacts by assisting with restoring normal service operations as safely and quickly as possible.
- Support in initiation and monitoring of actions to investigate patterns and trends to resolve problems, including consulting specialists where required. This may include the determination of the appropriate remedy and assist with the implementation of it as well as preventative measures.
- Identify needs and engage with users or stakeholders to collate user needs. Understand and define requirements that fit business needs, using quantitative and qualitative data about users to turn user focus into outcomes.
- Support problem management with investigations relating to live services, incidents or proactive problem identification.

**Analysis and Modelling**:

- Prepare and maintain analysis of data and requirements to understand user needs, prepare and deliver guidance and communications to support operating and improving their performance of the Service Management team for Incident and Problem Management.
- Can execute test scripts under supervision and understand the role of testing and how i

  • Dt Teacher

    5 days ago

    London, Greater London, United Kingdom Qualiteach Ltd Full time

    DT Teacher - Wandsworth - Secondary Academy - £150-£250 per day - Part-time - ASAP Start:DT Teacher required for all-girls Secondary Academy DT Teacher required to teach KS3 DT DT Teacher required to teach Y10/Y11 DT Textiles DT Spec Edexcel GCSE DT Teacher to work Monday to ThursdayAre you a DT Teacher with Qualified Teacher Status?This DT Teacher role...

  • Dt Teacher

    3 weeks ago

    London, United Kingdom Qualiteach Ltd Full time

    **DT Teacher - Barnet - Mixed Secondary School - Feb 2023 Start - £140-£230 per day** - **DT Teacher - Barnet - DT teacher**: - **DT Teacher - Mixed Secondary School**: - **DT Teacher - MPS1 - MPS6**: - **DT Teacher - asap 2023 Start** Are you a DT teacher looking for a new role to start ASAP? Can you support students to achieve grades beyond their...

  • Dt Teacher

    1 month ago

    London, United Kingdom Qualiteach Ltd Full time

    Are you a dedicated DT Teacher (Engineering)? Join our vibrant secondary school in Greenwich!Position: * DT Teacher (Engineering) with QTS/QTLS * Full-time DT Teacher (Engineering) roleLocation: * GreenwichSalary: * Competitive MPS/UPS for the right DT Teacher (Engineering)Department: * Busy Design & Technology Department seeking a DT Teacher...

  • Dt Teacher

    5 days ago

    London, Greater London, United Kingdom Qualiteach Ltd Full time

    Are you a dedicated DT Teacher (Engineering)? Join our vibrant secondary school in GreenwichPosition: * DT Teacher (Engineering) with QTS/QTLS * Full-time DT Teacher (Engineering) roleLocation: * GreenwichSalary: * Competitive MPS/UPS for the right DT Teacher (Engineering)Department: Busy Design & Technology Department seeking a DT Teacher...

  • Dt Teacher

    5 days ago

    London, Greater London, United Kingdom Qualiteach Ltd Full time

    DT Teacher - Barnet - Mixed Secondary School - Feb 2023 Start - £140-£230 per dayDT Teacher - Barnet - DT teacher:DT Teacher Mixed Secondary School:DT Teacher - MPS- MPS6:DT Teacher asap 2023 StartAre you a DT teacher looking for a new role to start ASAP?Can you support students to achieve grades beyond their expectations?If so, read onAbout the role - DT...

  • Dt Teacher

    1 month ago

    London, United Kingdom Qualiteach Ltd Full time

    DT Teacher- September Start - Permanent position- Mps1/Ups3- Secondary school- Islington * DT Teacher- Needed for a permanent position * DT Teacher- Needed for a secondary school located in Islington * DT Teacher- required to start in September 2024 * DT Teacher- Must have an enhanced DBS on the update serviceAre you looking for a DT teacher position?Are...

  • Dt Teacher

    2 weeks ago

    London, United Kingdom Qualiteach Ltd Full time

    DT Teacher- September Start - Permanent position- Mps1/Ups3- Secondary school- Camden * DT Teacher- Needed for a permanent position * DT Teacher- Needed for a secondary school located in Islington * DT Teacher- required to start in September 2024 * DT Teacher- Must have an enhanced DBS on the update serviceAre you looking for a DT teacher position?Are...

  • Dt Teacher

    4 days ago

    London, United Kingdom Qualiteach Ltd Full time

    DT Teacher- September Start - Permanent position- Mps1/Ups3- Secondary school- Islington * DT Teacher- Needed for a permanent position * DT Teacher- Needed for a secondary school located in Islington * DT Teacher- required to start in September 2024 * DT Teacher- Must have an enhanced DBS on the update serviceAre you looking for a DT teacher position?Are...

  • DT Teacher

    2 weeks ago

    London, United Kingdom Qualiteach Ltd Full time

    DT Teacher- September Start - Permanent position- Mps1/Ups3 inner london- Secondary school- Islington * DT Teacher- Needed for a permanent position * DT Teacher- Needed for a secondary school located in Islington * DT Teacher- required to start in September 2024 * DT Teacher- Must have an enhanced DBS on the update serviceAre you looking for a DT teacher...

  • DT Teacher

    5 days ago

    London, Greater London, United Kingdom EdEx - Education Recruitment Full time

    DT Teacher / DT ECT - TLRs Available A school in the vibrant heart of Hayes are on the hunt for a DT Teacher / DT ECT to join their expanding team this September 2024. Read on to learn more about the school...Behaviour: Pupils at the school behave well and are polite and friendly. They have a centralised behaviour system meaning you can focus on...

  • DT Teacher

    1 month ago

    London, United Kingdom Qualiteach Ltd Full time

    Job Title: DT TeacherJoin our thriving Secondary School in Greenwich as a dedicated DT Teacher. We're looking for individuals with QTS/QTLS to join our bustling DT Department.Responsibilities: * Deliver engaging Design and Technology (DT) lessons to Secondary School students. * Implement innovative teaching methods to foster creativity and practical...

  • DT Teacher

    5 days ago

    London, Greater London, United Kingdom REESON Education Full time £170 - £260

    Lead Teacher of KS3 Art and DT available for an experienced DT Teacher A DT Teacher is needed in a 'Good' All Boys Secondary School & Sixth Form in West London. You will need to teach KS3 to KS5 DT lessons for this DT Teacher role. This DT Teacher role will be full time and permanent. If you are an experienced DT Teacher looking to progress your career,...

  • Dt Teacher

    4 days ago

    London, United Kingdom Qualiteach Ltd Full time

    DT Teacher- Immediate Start - Permanent – Mps1-Ups3 doe- Secondary school- Greenwich * DT Teacher- Needed Immediately for a Permanent position * DT Teacher- Needed for a secondary school * DT Teacher- Needs to have QTS * DT Teacher- Mps1-Ups3 dependent on experienceAre you looking for a DT Teacher position in Greenwich?Are you available to start...

  • DT Teacher

    4 weeks ago

    London, United Kingdom REESON Education Full time €170 - €260

    Lead Teacher of KS3 Art and DT available for an experienced DT Teacher A DT Teacher is needed in a 'Good' All Boys Secondary School & Sixth Form in West London. You will need to teach KS3 to KS5 DT lessons for this DT Teacher role. This DT Teacher role will be full time and permanent. If you are an experienced DT Teacher looking to progress your...

  • Dt Teacher

    1 month ago

    London, United Kingdom Qualiteach Ltd Full time

    DT Teacher- September Start - Permanent position- Mps1/Ups3- Secondary school- Islington DT Teacher- Needed for a permanent position DT Teacher- Needed for a secondary school located in Islington DT Teacher- required to start in September 2024 DT Teacher- Must have an enhanced DBS on the update service Are you looking for a DT teacher...

  • Administrative Assistant

    7 days ago

    London, United Kingdom DTS London Full time

    DTS London is a specialist **Security installation company** based in London, we cover both the domestic and commercial service sectors. We are a comprehensive provider of **CCTV,** **alarm, access control systems, door entry systems, communal TV systems and entertainment solutions**. - London, Surrey and Kent. We currently have a fantastic opportunity for...

  • DT Teacher

    3 weeks ago

    London, United Kingdom Impact Teachers Full time

    Salary: £185 per dayJob Type: Full-time, Temp to permContract length: 12 monthsWe represent a school who have identified a key need for a DT Teacher who can contribute to the teaching and learning of the young people in their community.ResponsibilitiesThe expectations for this role is a DT Teacher who is confident in the key competencies of their subject...

  • DT Teacher

    1 month ago

    London, United Kingdom Impact Teachers Full time

    Salary: £185 per dayJob Type: Full-time, Temp to permContract length: 12 monthsWe represent a school who have identified a key need for a DT Teacher who can contribute to the teaching and learning of the young people in their community.ResponsibilitiesThe expectations for this role is a DT Teacher who is confident in the key competencies of their subject...

  • Dt Teacher

    2 days ago

    London, United Kingdom Qualiteach Ltd Full time

    DT Teacher – Newham – Mixed Secondary School – September start * DT Teacher – QTS or QTLS trained * DT Teacher – MPS1 – UPS3 (Outer London) * DT Teacher – Full-time, permanent * DT Teacher – September startAre you a qualified teacher of design technology looking for a new role this September?Can you confidently teach design technology to...

  • Dt Technician

    2 months ago

    London, United Kingdom Academics Full time

    **DT Technician - Camden - Secondary School - £75 - £110 per day - ASAP start** **Job Title: Design Technology (DT) Technician** **Location: Camden, North London** **Salary: £75 - £100 per day** **Contract: Temporary** **Start Date: ASAP** **Are you a DT Technician passionate about Product Design, Resistant Materials & Graphics?** **Are you a DT...