Dutch and English Speaking Team Manager

3 weeks ago

London, United Kingdom South West Recruitment Ltd Full time

A global contact center based in Canary Wharf, London is looking to recruit a full time Multi Lingual Customer Service Team Manager to speak both Dutch and English

**Main Purpose of Role**

We are looking for a Team Manager to join our existing team that offer holiday packages to
excellent people management capability. The Team Manager will be expected to lead a team of sales & customer service agents and
drive the performance of every individual. The overall task is to generate holiday bookings and sales of associated additional products
and services.

**Duties**:

- Management of Dutch agents
- Responsible for end to end performance management of agents
- Accountable for the performance, productivity and quality of the team
- Conduct regular remote and side by side quality monitoring of agents
- Conduct regular coaching and feedback sessions with all agents
- Conduct monthly performance reviews
- Responsible to motivate and drive their team to maximum efficiency
- Be appointed to bring out the best in the individuals within the team and maximise their potential
- Ensure the members of the team are fully compliant in carrying out their duties
- Provide on-going daily support for members of the team and be first point of contact for staffing issues
- Will lead by example ensuring good standards of performance, attendance and conduct within the office are maintained
- Organize the necessary resources to the client needs
- Contribute pro-actively to the overall development of the campaign through ideas and creativity
- Cross-functional collaboration with other teams
- Participate in client events, meetings and shows as requested/as relevant
- Conduct or support with the training of new agents Skills Requirements

**Key Requirements**:

- Experience working in a call centre in a customer service (preferably travel industry) environment
- A proven track record in performance and achieving targets within a call centre environment
- Good level of computer literacy (MS Word, MS PowerPoint, MS Excel, Call centre software
- Spanish speaker to fluent level
- Good written and verbal English language skills

**Salary**:£26,000 - £27,000 per annum + benefits (depending on experience)

**Commission**:Commission Structure rewarded for team results and margin performance

**Hours**:37.5 per week, between the hours of 8am - 8pm Monday - Sunday. Standard Office hours are between 8am and 8pm Monday to Friday & 9am - 4pm Saturday to Sunday
- 40 hrs a week
- 5 working days
- Full training provided and paid for
- Great Working Environment
- Accessible by bus and Tube

**Company Benefits**:

- Working culture of fun and sociable team environment
- Pension Scheme with Standard Life
- Eye test vouchers and discounts
- Discounted corporate gym membership with Nuffield
- Involvement with local charities and fundraising days
- Campaign specific benefits including discounts, incentives and prizes
- Recommend a friend scheme paid reward of £400 +
- Apprenticeships qualifications and career flight path schemes
- Recognition and reward schemes with Love to Shop Voucher rewards.
- Cycle to work scheme

  • Dutch speaking SEO Account Manager

    4 weeks ago

    London, United Kingdom Language Matters Recruitment Consultants Ltd Full time

    A Dutch speaking SEO Account Manager is currently sought for a big international company, based in Central London. They are looking for a SEO expert who speaks Dutch to a fluently and is happy to learn about the igaming and gambling sector. They are offering a hybrid scheme working 3 days from the office.Your responsibilities will include: Help drive...

  • Dutch speaking SEO Account Manager

    4 weeks ago

    London, United Kingdom Language Matters Full time

    A Dutch speaking SEO Account Manager is currently sought for a big international company, based in Central London. They are looking for a SEO expert who speaks Dutch to a fluently and is happy to learn about the igaming and gambling sector. They are offering a hybrid scheme working 3 days from the office. Your responsibilities will include: Help drive...

  • Dutch speaking SEO Account Manager

    4 weeks ago

    London, United Kingdom Language Matters Recruitment Consultants Ltd Full time

    A Dutch speaking SEO Account Manager is currently sought for a big international company, based in Central London. They are looking for a SEO expert who speaks Dutch to a fluently and is happy to learn about the igaming and gambling sector. They are offering a hybrid scheme working 3 days from the office.Your responsibilities will include: Help drive...

  • Dutch speaking SEO Account Manager

    4 weeks ago

    London, United Kingdom Language Matters Full time

    A Dutch speaking SEO Account Manager is currently sought for a big international company, based in Central London. They are looking for a SEO expert who speaks Dutch to a fluently and is happy to learn about the igaming and gambling sector. They are offering a hybrid scheme working 3 days from the office. Your responsibilities will include: Help drive...

  • Dutch Speaking Senior Administrator

    4 weeks ago

    London, United Kingdom Language Matters Recruitment Consultants Ltd. Full time

    London - Dutch, English - £38800 - £42700 per annum + depending on experience - Contract/Interim - Administration, PA and secretarial - VL 23262 Our client is looking for an experienced Dutch speaking Senior Administrator to join their team on a full-time basis for 12 month contract. Within this role you will be providing a wide range of administrative...

  • Dutch speaking SEO Account Manager

    2 weeks ago

    London, United Kingdom Language Matters Full time

    A Dutch speaking SEO Account Manager is currently sought for a big international company, based in Central London. They are looking for a SEO expert who speaks Dutch to a fluently and is happy to learn about the igaming and gambling sector. They are offering a hybrid scheme working 3 days from the office. Your responsibilities will include: Help drive...

  • Dutch speaking SEO Account Manager

    7 days ago

    London, United Kingdom Language Matters Recruitment Consultants Ltd Full time

    A Dutch speaking SEO Account Manager is currently sought for a big international company, based in Central London. They are looking for a SEO expert who speaks Dutch to a fluently and is happy to learn about the igaming and gambling sector. They are offering a hybrid scheme working 3 days from the office. Your responsibilities will include: Help drive...

  • Dutch speaking SEO Account Manager

    4 weeks ago

    London, United Kingdom Language Matters Recruitment Consultants Ltd Full time

    A Dutch speaking SEO Account Manager is currently sought for a big international company, based in Central London. They are looking for a SEO expert who speaks Dutch to a fluently and is happy to learn about the igaming and gambling sector. They are offering a hybrid scheme working 3 days from the office. Your responsibilities will include: Help drive...

  • Dutch speaking Tender Coordinator

    2 weeks ago

    London, United Kingdom Language Recruitment Services Limited Full time

    Dutch speaking Tender Coordinator – Sales Team support Benefits package includes private Medical & Dental insurance, 25 days holidays and more. Dutch speaking Tender Coordinator – Sales Team support Based in North London. easily accessible from Wembley, Watford, Luton, Potters Bar, St Albans, High Wycombe, Welwyn Garden City, Stevenage, and Harrow ...

  • Business Developer English and Dutch-speaking

    2 months ago

    London, United Kingdom Recooty Full time

    London, Hybrid working with 3 days working from the office and 2 days working from home ️ 25 Holiday Days + local bank holidays ️ Healthcare Insurance Pension ️ Team building activity throughout the year in the office, plus an annual team building activity with all the organisation! ...

  • Dutch speaking Business Developer

    1 month ago

    London, United Kingdom Language Matters Recruitment Consultants Ltd Full time

    A fast-growing international IT consultancy firm is looking for a Dutch speaking Business Developer who will be responsible for generating new business in the Netherlands as well as maintaining strong relationships with existing clients. The ideal Business Developer will have a background in IT Recruitment or Software development, with solid outbound sales...

  • Dutch speaking Senior Administrator

    2 weeks ago

    London, United Kingdom Language Matters Full time

    Our client is looking for an experienced Dutch speaking Senior Administrator to join their team on a permanent contract. Within this role you will be providing a wide range of administrative tasks and supporting a busy team. This position is office based with a start date as soon as possible. Your responsibilities will include: Providing secretarial and...

  • Dutch speaking Customer Service Advisor

    5 days ago

    London, United Kingdom Language Matters Recruitment Consultants Ltd Full time

    A new role has come our way to work as a Dutch speaking Customer Service Advisor. You will be responsible for all sales support services, tracking of shipments, maintenance of clients, handling of all information and Dutch enquiries. For this international client, you will be part of the international Logistics team at their Central London office and in this...

  • Dutch Speaking Telephone Interpreter

    4 weeks ago

    London, United Kingdom Kelly Services Full time

    **Dutch Speaking Telephone Interpreter** / **Freelance** / **Working from Home** Can you speak a second language? Would you like to put your language skills to use and work flexibly? This could be the perfect role for you! Working as an interpreter you can empower spoken understanding for others via phone or video. Help change huh? to happy simply by using...

  • Dutch speaking Sales Representative

    4 weeks ago

    London, United Kingdom Language Matters Recruitment Consultants Ltd Full time

    For a well-known distributor we are currently looking for a Dutch speaking Sales Representative. In this position, you will be required to support and manage their existing key international accounts by sending product samples and pricing quotations. This is a 12 month contract. You will be part of the international team at their Central London office and in...

  • Dutch speaking Sales Representative

    2 weeks ago

    London, United Kingdom Language Matters Recruitment Consultants Ltd Full time

    For a well-known distributor we are currently looking for a Dutch speaking Sales Representative. In this position, you will be required to support and manage their existing key international accounts by sending product samples and pricing quotations. This is a 12 month contract. You will be part of the international team at their Central London office and in...

  • Dutch speaking Sales Representative

    4 weeks ago

    London, United Kingdom Language Matters Recruitment Consultants Ltd Full time

    For a well-known distributor we are currently looking for a Dutch speaking Sales Representative. In this position, you will be required to support and manage their existing key international accounts by sending product samples and pricing quotations. This is a 12 month contract. You will be part of the international team at their Central London office and in...

  • Dutch speaking Business Developer

    1 month ago

    London, United Kingdom Language Matters Recruitment Consultants Ltd Full time

    A fast-growing international IT consultancy firm is looking for a Dutch speaking Business Developer who will be responsible for generating new business in the Netherlands as well as maintaining strong relationships with existing clients. The ideal Business Developer will have a background in IT Recruitment or Software development, with solid outbound sales...

  • Dutch Speaking Business Development Associate

    6 days ago

    London, United Kingdom Divalentinecalver Recruitment Ltd Full time

    An exciting opportunity for a fluent Dutch speaker is available for our client based in London. The successful candidate must be fluent in Dutch and English and have excellent Logistics experience preferably within the FMCG sector. The Dutch speaking Logistics Customer Care Associate will join a dynamic Logistics and Customer care service team of more than...

  • Dutch speaking Translator

    4 weeks ago

    London, United Kingdom Language Matters Full time

    Dutch speaking Translator (Financial services) London Permanent Finance and accountancy, Translation and interpreting Wij zijn op zoek naar een ervaren vertaler Engels-> Nederlands! If you understood that, then it’s you we need! A thrilling opportunity has arisen for a Dutch-speaking Translator to join a leading investment firm in London. About the...