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Welcome & Service Assistant X 4

4 months ago

York, United Kingdom National Trust Full time

Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service.

Two positions are 585 hours each, working 2/3 days per week.

Two positions are 600 hours each, working 3/4 days per week.

All positions are influenced by business need and therefore may work more during busier periods and less during quieter periods.

Rotas are flexible but it does include regular weekend and bank holiday working. Rotas are released two months in advance.

What it's like to work here:No day is the same at busy Treasurer's House. Built in the 16th century and then purchased by a wealthy collector in the 19th century who created period settings. Today, the house is open to popular guided tours and is decorated for Christmas each year and is part of the vibrant tourist offer in the historic city of York. There is a small formal garden and a below stairs cafe.

Goddards is a hidden oasis on the edge of York racecourse. Five acres of garden rooms where the Terry family once lived. With formal terrace and pond, herbaceous borders, wildlife pond and historic glasshouse with a second hand book room and takeaway café kiosk.

What you'll be doing:As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day. As a Welcome & Service Assistant, it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.

You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do. Whether this is supporting our fundraising goals by signposting the second hand book shops, or helping to promote seasonal fundraising campaigns.

Who we're looking forWe'd love to hear from you, if this sounds like you:

- Ability to work in a team - flexible and adaptable
- Well organised and able to work with minimum supervision
- Helpful & friendly
- Customer focused with a positive attitude
- Enthusiastic with a willingness to learn
- An understanding of the importance of great service.

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Flexible working whenever possible
- Free parking at most locations
- Free entry to our properties for you, a guest and your children (under 18)
- Substantial pension scheme of up to 10% basic salary

Requirements :Compliance.Eligibility to Work in the UK
Fixed Term f/t or p/t (until 17/12/23)