Desktop Support Lead
5 months ago
My Client, an excellent business based in the Aberdeen area, are looking to take on a Desktop Support Lead to join their busy team.
Your main duties and responsibilities will include:
- Responsible for ServiceDesk Management and workloads, and for providing support services (1st and 2nd line) to all business units within the group
- Manage support workloads and delegate support issues to other support staff where appropriate
- Responsible for user management (provisioning of accounts, security access, joiners/movers/leavers)
- Ensuring IT induction process is performed to a high standard
- Responsible for general IT Procurement and provisioning of standard assets
- Responsible for Asset Management (hardware, software, systems)
- Monitoring Licence compliance
- Managing software audits
- Installing and configuring computer hardware, software, systems, networks, printers, and phones (mobiles and fixed)
- To maintain security of the IT system, to uphold policies and procedures
- Performing routine maintenance on the IT system and computers
- Educating users where appropriate to reduce repeat support calls
- Ensuring work, storage, and server rooms are kept safe, tidy, and clean
- Developing supporting documentation
- Mobile phone contracts administration
- Ensuring support contracts are up to date and renewed
- Staff Training and toolbox talk sessions
- Take on specific implementations and projects as instructed by the IT Manager
- Other ad hoc tasks as required
Schedule:
- Monday to Friday
Work Location: In person
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