Telesales Account Manager
1 week ago
**Telesales Account Manager for phs Compliance**
An exciting opportunity has become available for a Telesales Advisor at our Warrington office.
If you’re great at building rapport with business customers and can upsell our services through listening and discussing our customs needs, you’ve just found the right career
**Your role as a Telesales Account Manager with us at phs Group**:
- Create an opportunity and providing customers with pricing.
- Offering a robust reminder service to ensure customer safety Compliance.
- Recording and updating customer information by keeping accurate records within the CRM database ‘Sage’
- Process purchase orders and contracts adhering to order SLA’s.
- Answering and handling internal and external calls within the agreed service levels.
- To seek opportunities to introduce the company’s products/services to existing and/or potential customers for the sales team.
- Ensure customers are educated on the service we are providing.
- Retrieve customer perception data to contribute towards continuous improvement.
- Respond to customer enquiries and generate orders as required.
- Support the business needs where required.
- Keep abreast of product information and customer expectations to facilitate customer service excellence.
**Competencies required**:
- Ability to organise and prioritise own workload to ensure KPI’s and targets are achieved.
- Thrives from being a member of a successful, sales originated team.
- An enthusiastic and ‘can do’ attitude, demonstrating initiative when dealing with difficult situations.
- Ability to delight customer and identify up sell opportunities.
- Excellent communication both verbal and written skills.
- Influencing and negotiating expertise.
- Understanding of Microsoft packages.
**In return for your commitment and expertise, you will get**:
- A permanent Monday - Friday role with no evening or weekend working.
- Annual salary of £20,500 - £22,360.00 OTE 25k+
- Full training and support
- Potential to earn an uncapped monthly bonus
- 31 days holiday (inclusive of bank holidays), plus a ‘Buy and Sell’ holiday scheme
- Up to £1000 savings at Supermarket and High Street Store discounts phs **Perks** (Partnership with **Reward** Gateway)
- phs Shop (**Discount** on household consumables)
- **Discounts **with retailers including Vodaphone.
- Life Assurance
- We offer careers development opportunities.
- Pension Scheme
- A 24-hour wellbeing helpline
**About phs**:
Phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 120,000 customers across 300,000 locations incorporating numerous businesses during its 59 years of business.
Our businesses include: Washrooms, Healthcare, Floorcare, phs Direct and Direct 365 (sale of consumables), phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance.
At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff.We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
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