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Housing Officer

3 months ago

Blackburn, United Kingdom Qualitas Housing Full time

Qualitas Housing are a non-profit Community Benefit Society that provides a range of housing options such as Supported Housing and healthcare facilities for vulnerable people. We work in partnership with different organisations for the benefit of those living in the communities in which we operate.

You will be responsible for:

- Delivering Housing Services and ensuring that all services are delivered to the highest standards in line with customer needs and expectations whilst ensuring compliance with regulatory frameworks and legislation
- Arranging maintenance and the provision of communal services
- Reaching out to external organisations to help build our referral pipelines
- Being part of the tenants journey from the point a referral is received to Tenancy sign ups and terminations
- Assisting tenants to identify and claim welfare benefits
- Dealing with ASB issues, rent arrears and other tenancy related issues
- Maintaining accurate records of tenant and property information
- Responding to tenant inquiries and concerns in a timely manner
- Conduct regular inspections of housing units to ensure they meet quality standards
- Recording information onto our Housing Management System

Skills, Knowledge and Experience:

- Full driving license and use of own vehicle (essential)
- Experience using Microsoft Word, Excel and Outlook (essential)
- Excellent Oral and Written Communication Skills (essential)
- Willingness to travel to different sites (essential)
- Good time-management and Organisation Skills (essential)
- Worked within a housing environment delivering different Housing Services (preferred)
- Chartered Institute of Housing qualification (preferred)
- Experience using Housing Management Systems (preferred)

Interviews will be conducted w/c 18 March 2024.

For an informal chat about the role, please contact Joanne on: 07432 820 814

**Job Types**: Full-time, Permanent

**Salary**: Up to £26,500.00 per year

**Benefits**:

- Company pension
- Work from home

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 17/03/2024
Expected start date: 01/04/2024