Customer Service Executive

4 weeks ago

Aylesbury, United Kingdom EWI Store Full time

**JOB DESCRIPTION: Customer Service Executive**

**Reporting to: Customer Services Manager**

**Purpose**

The purpose of the role is to provide assistance and support to customers who have questions, concerns, or issues with our products or services. You will be responsible for ensuring that customers have a positive experience and that their needs are met while working closely with our suppliers and delivery partners.

In addition, you will also play a critical role in maintaining customer satisfaction and loyalty by providing prompt, friendly, and effective support; building positive relationships between customers and the company.

**Responsibilities**

**Principal Accountabilities**
- Proactive contact: We aim to contact all customer with delivery dates and information with regards to the deliveries.
- Proactive POD checking: every morning we check what has been delivered and act accordingly on any issues - ideally before the customer needs to get in touch.
- Providing product information: The customer service executive will be responsible for providing customers with accurate and up-to-date information about products and services.
- Resolving customer complaints: The customer service executive will be responsible for resolving customer complaints in a timely and effective manner, and ensuring customer satisfaction.
- Collaborating with other departments: The customer service team work closely with other departments, such as sales and marketing, logistics and warehouse to ensure that customer needs are being met and that customer feedback is being incorporated into product development and marketing strategies.
- Monitoring customer satisfaction: The customer service executive will be responsible for monitoring customer satisfaction and identifying areas where improvements can be made to enhance the customer experience. We request reviews via Google and TrustPilot from our customers.
- Providing support to other team members: The customer service executive may be required to provide support to other team members, such as providing training on customer service procedures and assisting with customer service-related tasks.
- Keeping up-to-date with industry developments: The customer service executive will need to keep up-to-date with industry developments, trends and best practices in customer service.
- Meeting performance targets: The customer service executive will be responsible for meeting performance targets, such as customer satisfaction and complaint response times.

**Other Duties**
- Aiding other teams if short staffed when required e.g. logistics team or sales team.
- Ensuring the office is organised and tidy.
- Accurate filing of render or paint samples for quality control and issue resolution.

**This is not an exhaustive list and other duties may arise as the business grows.**

**PERSON SPECIFICATION**

**Essential**
- GCSE or equivalent in Maths & English
- Computer literacy
- Customer Service experience
- Ability to stay calm under pressure.

**Preferred**
- Driving license
- Experience of dealing with distribution and courier companies.

**Experience**
- Customer Service skills, ideally in a retail, construction or distribution setting.
- Complaint resolution
- The ability to work well under pressure
- Organisational skills
- Communication/interpersonal skills

**Hours & Geographical**
- Shifts of either 8am -5pm or 9am-6pm depending on needs of the business.
- Based in one location at our Aylesbury branch.

**EWI Store Competencies**

Customer focus

DRIVE: Has a strong drive to delivery based on customer requirements and needs.

CUSTOMER: Responsive to customer needs. Meets customer expectations.

CHANGE: Happy to adapt if the business reacts to customer feedback.

Strategic Thinking

STRATEGY: Keeping track of issues to see if there are patterns e.g. deliveries in certain areas, mispicks.

**Job Types**: Full-time, Permanent

**Salary**: From £24,000.00 per year

**Benefits**:

- Company events
- Employee discount
- Free parking
- Gym membership
- On-site parking
- Private medical insurance
- Store discount

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Aylesbury: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

  • Customer Service Executive

    3 weeks ago

    Aylesbury, United Kingdom EWI Store Full time

    **JOB DESCRIPTION: Customer Service Executive** **Reporting to: Customer Services Manager** **Purpose** The purpose of the role is to provide assistance and support to customers who have questions, concerns, or issues with our products or services. You will be responsible for ensuring that customers have a positive experience and that their needs are met...

  • Customer Service Executive

    6 days ago

    Aylesbury, Buckinghamshire, United Kingdom EWI Store Full time

    JOB DESCRIPTION:Customer Service ExecutiveReporting to: Customer Services ManagerPurposeThe purpose of the role is to provide assistance and support to customers who have questions, concerns, or issues with our products or services. You will be responsible for ensuring that customers have a positive experience and that their needs are met while working...

  • Customer Services Executive

    3 weeks ago

    Aylesbury, United Kingdom Antony James Recruitment Ltd Full time

    **Customer Service Executive** Our client has an exciting new opportunity for a Customer Services Executive to join their team on a full-time, permanent basis. This would be an office based role offering a salary of up to £25,000 depending on experience. They are the biggest supplier for Hair and Beauty professionals, Their mission is to be the preferred...

  • Customer Service Executive

    2 weeks ago

    Aylesbury, United Kingdom EWI Store Full time

    **New Customer Service role opening in our Aylesbury branch.** We are excited to be on the look-out for a full-time Customer Service Executive to join us and operate from the Aylesbury branch to help us manage our ever-growing customer base. Based in the building and construction sector, we are the leading seller of external wall insulation and modern...

  • Customer Services Executive

    3 weeks ago

    Aylesbury, United Kingdom Regus Full time

    **Customer Services Executive (On Target Earnings: £23,000 to £26,000)** This position sits at the heart of our growing global organisation and is a critical role where you will have an opportunity to shine and deliver world-class customer service. You will be part of a dynamic team with amazing career opportunities, working regular and sociable hours and...

  • Customer Service Executive

    2 weeks ago

    Aylesbury, United Kingdom Biffa Waste Services Full time

    **Changing the way people think about waste.** At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 10,000 colleagues around the country, who...

  • Waste Management Executive Customer Service

    1 month ago

    Aylesbury, United Kingdom Biffa Ltd Full time

    **Changing the way people think about waste.** At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's sharedby our 10,000 colleagues around the country, who trust us...

  • Waste Management Executive Customer Service

    3 weeks ago

    Aylesbury, United Kingdom Biffa Ltd Full time

    **Changing the way people think about waste.** At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's sharedby our 10,000 colleagues around the country, who trust us...

  • Waste Management Executive

    2 weeks ago

    Aylesbury, United Kingdom Biffa Waste Services Full time

    **Changing the way people think about waste.** At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 10,000 colleagues around the country, who...

  • Soft Services Manager

    7 days ago

    Aylesbury, Buckinghamshire, United Kingdom Insight Executive Group Full time £35,000

    Insight Executive group are working in partnership with a leading global service provider who are looking to recruit a Soft FM Manager to oversee their Portering, Security and Waste provisions for their healthcare client in Buckinghamshire. This role would be ideal for someone with Soft FM multi-disciplinary management experience as well as experience of...

  • Customer Service Representative

    3 weeks ago

    Aylesbury, United Kingdom Adecco Full time

    Are you looking for a position that offers hybrid working? Are you a friendly and customer-focused individual looking for a new opportunity? Our client is seeking a Customer Service Executive to join their dedicated team. With a passion for providing exceptional service, you will play a crucial role in responding to customer enquiries and ensuring all...

  • Customer Service Representative

    1 month ago

    Aylesbury, United Kingdom Adecco Full time

    Are you looking for a position that offers hybrid working? Are you a friendly and customer-focused individual looking for a new opportunity? Our client is seeking a Customer Service Executive to join their dedicated team. With a passion for providing exceptional service, you will play a crucial role in responding to customer enquiries and ensuring all...

  • Subcontracted Services Executive

    2 months ago

    Aylesbury, United Kingdom Biffa Waste Services Full time

    **Changing The Way People Think About Waste.** At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our people around the country, who trust us to...

  • Subcontracted Services Executive

    2 weeks ago

    Aylesbury, United Kingdom Biffa Waste Services Full time

    **Changing The Way People Think About Waste.** At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our people around the country, who trust us to...

  • Subcontracted Services Executive

    2 weeks ago

    Aylesbury, United Kingdom Biffa Ltd Full time

    **Changing The Way People Think About Waste.** At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's sharedby our people around the country, who trust us to provide...

  • Customer Service Account Executive

    1 week ago

    Aylesbury, United Kingdom Joy Limited Full time

    Do you want to be a to be part of a small, friendly team with a special culture? Joy Limited - **UK Distributor for Moroccanoil** are looking for a customer service exec to join our dynamic, fast paced team as we enter an exciting new phase of growth. You should be proficient in Microsoft programmes, be self-managing, and proactively follow up. Being a...

  • Subcontracted Services Executive

    3 weeks ago

    Aylesbury, United Kingdom Biffa Waste Full time

    A great opportunity to join our amazing Subcontracted Services team in the waste and recycling industry.Subcontracted Services Executive£22,500 per year + Quarterly Bonus Scheme Aylesbury (Office Based)Permanent / Full time 8.30am - 4.30pm Monday to Friday Working in our open plan upbeat offices in Aylesbury the role of Subcontracted Services Executive is...

  • Subcontracted Services Executive

    1 month ago

    Aylesbury, United Kingdom Biffa Waste Full time

    A great opportunity to join our amazing Subcontracted Services team in the waste and recycling industry.Subcontracted Services Executive£22,500 per year + Quarterly Bonus Scheme Aylesbury (Office Based)Permanent / Full time 8.30am - 4.30pm Monday to Friday Working in our open plan upbeat offices in Aylesbury the role of Subcontracted Services Executive is...

  • Subcontracted Services Executive

    1 month ago

    Aylesbury, United Kingdom Biffa Full time

    A great opportunity to join our amazing Subcontracted Services team in the waste and recycling industry. Subcontracted Services Executive £22,500 per year + Quarterly Bonus Scheme Aylesbury (Office Based) Permanent / Full time - Monday to Friday Working in our open plan upbeat offices in Aylesbury the role of Subcontracted Services Executive is an...

  • Subcontracted Services Executive

    3 weeks ago

    Aylesbury, United Kingdom Biffa Full time

    A great opportunity to join our amazing Subcontracted Services team in the waste and recycling industry. Subcontracted Services Executive £22,500 per year + Quarterly Bonus Scheme Aylesbury (Office Based) Permanent / Full time - Monday to Friday Working in our open plan upbeat offices in Aylesbury the role of Subcontracted Services Executive is an...