IT Infrastructure Analyst/3rd Line Support

4 days ago


London, United Kingdom Precise Placements Full time

IT Infrastructure Analyst/3rd Line Support Analyst/Engineer/Technician
- Assist with the day-to-day operation and maintenance of the infrastructure systems and software, including security, backup processes and procedures.
- Contribute to the implementation of upgrades and new systems.
- Contribute to 3rd and provide 2nd line support for live systems and software

Responsibilities for the IT Infrastructure Analyst/3rd Line Support Analyst/Engineer/Technician include;
- Identify operational problems and work with other to find resolutions. Ensuring outcomes are documented.
- Carry out agreed operational procedures, including support, installation, configuration, upgrades, backups, restores, decommissioning and maintenance.
- Proactively monitors systems, including backups and interfaces. Investigates and resolves problems.
- Configure, maintain and troubleshoot SQL instances and associated Databases.
- Configure, maintain and troubleshoot cloud-based services and integrations.
- Uses standard management and reporting tools to monitor and manage storage utilisation, performance and backup statistics.
- Monitor's security best practices/operations to ensure effective standards are maintained and investigates with SOC (Security Operations Center) where necessary.

Technical experience required for the IT Infrastructure Analyst/3rd Line Support Analyst/Engineer/Technician

Experience and technical knowledge of providing support for server hardware, Including:

- Rack/Blade Servers (HP)
- Virtualisation & Clustering
- Windows server products - Active Directory/Azure AD administration
- Perform backups and restores - Azure Backup, Arcserve, Veeam, Backup Exec

Ability to support:

- Microsoft cloud' services (eg Azure)
- Office 365 Microsoft Exchange, SharePoint and Teams
- Linux - LAMP (used as Webserver)
- Microsoft Remote desktop services
- Security management eg Firewall, Anti-virus, anti-Spam and intrusion management (Sophos, ATP)
- Microsoft SQL.
- Microsoft System Center (Similar management products)
- Mitel/Teams Telephony
- Citrix,
- VMware.
- CISCO/Meraki/Unifi Switches, Routers & Firewalls
- Network/Firewall/LAN/WAN (General Architecture)



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