Onsite Support Specialist

5 days ago

Bournemouth, United Kingdom Nationwide Building Society Full time

**Contract Type**: Fixed Term Contract
- **Ref**: R00TR02495
- **Closing Date**:11 April 2024

This is a 12 month Fixed Term Contract

Please note that this role is 5 days per week onsite

**What you’ll be doing**:

- Issue devices to new starters and help them navigate through the set-up process.
- Occasional deskside visits to members of the Nationwide Leadership Team to investigate and remedy equipment issues.
- Manage workloads and ticket queues adhering to Key Performance Indicators (KPI’s).
- Log all incidents and maintain comprehensive updates routing the ticket if appropriate to another resolving team whilst keeping stakeholders notified and informed.
- Performing extensive technical investigation of the incident prior to hand-over or referral.
- Move IT equipment to where it is required in the building and help with the decommissioning of redundant items ensuring the asset database is maintained to a high standard.
- The rebuilding of devices ahead of deployment to a new user.
- Gather accurate data for reporting purposes identifying underlying trends and highlighting key issues.
- Be involved in the testing of new devices, software and updates.
- Ensure Knowledge Articles are relevant and create new articles where identified.

**About you**:
As a minimum requirement you’ll:

- Be competent at building relationships with colleagues utilising your strong communication and interpersonal skills.
- A positive and determined attitude, with a can-do approach to work.
- Be analytical and have a technical and logical mindset with a strong attention to detail when triaging incidents.
- Be flexible and have an adaptable approach when working to a shift pattern, embracing change as the organisation continues to evolve.

Experience in the following would be beneficial:

- Be able to demonstrate a good knowledge M365, Windows, Mac OS, iPadOS, iOS, device build & configuration.
- Experience of working with an IT service management tool such as Service Now or similar.
- An understanding of IT service delivery or working in an ITIL environment, with a good awareness of IT terminology.
- **Say it straight** - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
- **Push for better** - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
- **Get it done** - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

**The extras you’ll get**:
There are all sorts of employee benefits available at Nationwide, including:

- A personal pension - if you put in 7% of your salary, we’ll top up by a further 16%
- Up to 2 days of paid volunteering a year
- Life assurance worth 8x your salary
- A great selection of additional benefits through our salary sacrifice scheme
- Access to an annual performance related bonus
- Access to training to help you develop and progress your career
- Gympass - Access to a range of free and paid options for health and wellness
- 25 days holiday, pro rata

**What makes us different**:
Nationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank.

As a building society, we’re owned by our members - that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose - Banking - but fairer, more rewarding, and for the good of society.

When you work at Nationwide, you can experience that difference for yourself. You’ll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You’ll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don’t have to bank with a bank. They can choose a modern mutual instead.

**What to do next**:
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