Administrator

2 weeks ago


Truro, United Kingdom Healthwatch Cornwall CIC Full time

**Job Purpose**:
To contribute to the efficient functioning of HC by handling administrative tasks, supporting staff members, and facilitating communication and coordination across various departments and stakeholders.

**RESPONSIBILITIES**
- Office Management: Overseeing daily office operations, including managing schedules, coordinating meetings, and maintaining office supplies.
- Record-Keeping: Maintaining accurate records, databases, and filing systems to ensure information is organised and easily accessible when needed.
- Financial Administration: Handling basic financial tasks such as processing invoices, tracking expenses, and managing petty cash.
- Human Resources Support: Assisting with HR tasks such as maintaining employee records, processing paperwork related to hiring and termination, and coordinating employee benefits.
- Customer Service: Providing support to customers, clients, or visitors by answering enquiries, directing calls, and addressing concerns in a professional and courteous manner.
- Gathering Patient Feedback: Administering systems and processes to collect feedback from patients and the public about their experiences with health and social care services.
- Support co-ordination of Public Engagement Events: Coordinating and supporting the planning of public events, forums, activities, or focus groups to gather input and engage with the community.
- Stakeholder Liaison: Acting as a point of contact for stakeholders such as healthcare providers, local authorities, and community groups, and facilitating communication between them and HC.
- Quality Assurance: Ensuring the quality and accuracy of information collected and reported by verifying data, conducting quality checks, and addressing any discrepancies.
- Meeting Support: Providing administrative support for meetings, including scheduling, preparing agendas, taking minutes, and following up on action items.
- Policy Implementation: Ensuring that HC policies and procedures are followed and implementing new policies as directed by management.
- Problem-Solving: Resolving administrative issues and challenges as they arise, often requiring quick thinking and resourcefulness.

**Salary**: £22,183 - £23,825 per annum for 35 hours, pro-rata for 28 hours

Hours: 38 hours per week

Closing Date: 9am Tuesday 9th April 2024

For more information:
Visit: Work with us | Healthwatch Cornwall

**Job Types**: Part-time, Fixed term contract
Contract length: 60 months

**Salary**: £22,183.00-£23,825.00 per year

Expected hours: 28 per week

**Benefits**:

- Enhanced maternity leave
- Health & wellbeing programme
- Sick pay

Schedule:

- Flexitime
- Monday to Friday

Ability to commute/relocate:

- Truro: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: Hybrid remote in Truro

Application deadline: 11/09/2023


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