Visitor Services Assistant
2 weeks ago
**Seasonal working from mid-March/April to the end of October/ Permanent contract | £10.78 - £10.98 per hour (Scale C) with premium enhancements for weekend and bank holiday working | 37 hours per week on rota basis, including weekends | Gressenhall Farm & Workhouse
**Do you have an interest in culture, heritage and history? Would you like to be part of the visitor services team at one of Norfolk's best loved museums and visitor attractions?**
We are looking for an outgoing and confident individual to join our friendly visitor services team at Gressenhall Farm and Workhouse. This is a seasonal contract working from April to October, with working opportunities outside of these months on a casual basis.
The role is very customer focused, you will be welcoming the public to the site and its offer, ensuring that visitors get the most enjoyment from their visit and our environment.
Regular duties are varied but will include selling admission tickets, memberships and retail items. There will be responsibilities for cash handling and reconciliation, adhering to health & safety and security policy, cleaning/minor maintenance duties and working on our period farm.
You will be expected to deliver strong customer service, to promote and help deliver the museum’s events and activity programmes, and engage with groups and schools visiting, on occasion leading activities.
This is a varied and rewarding position. As part of a passionate and dedicated team, you will have experience of working in a customer facing environment to offer a high level of customer care, teamworking, flexibility, efficiency and enthusiasm.
The rota worked covers a shift pattern over 7 days per week, including regular weekend and bank holiday working, for which an enhancement is payable. Occasional evening work may also be required.
We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.
**Job Description and Person Specification
You can also find out about the rewards and benefits we offer as well as our other terms and conditions.
**Closing date**:27 **th **February 2023**
We have miles of beautiful coastline and our unique Broads, thriving market towns and a city with a proud cultural heritage. Our economy is growing and driven by innovation in a number of sectors, including energy and food. We also have ambitious plans for new housing and a building programme for schools across Norfolk. Our county a great place to live, work and visit, and is an excellent environment for businesses to start, grow and innovate.
We are the main local authority for Norfolk providing services countywide to more than 850,000 Norfolk residents. We take the lead in critical policy areas, working with 84 elected Members responsible for the strategic local government services in the county.
We provide a high quality service through involving people who use our services to shape and comment on them and by promoting efficiency and innovation.
We work in partnership with local businesses, voluntary organisations and other local authorities such as District and Parish Councils to provide the people of Norfolk with excellent services.
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