Volunteer Customer Service Assistant

3 weeks ago


Porthmadog, United Kingdom Oxfam Porthmadog Full time

The Oxfam shop in Porthmadog raises essential funds to help with Oxfam's work of ending poverty in the UK and internationally. The Customer Service role is a great opportunity for someone to gain and develop retail experience while raising money towards that goal/

**Can you help with any (or all) of the following?**
- Providing a friendly welcome to customers and donors
- Process payments on a digital till (full training given)
- Packing and wrapping purchases
- Helping keep the shop tidy and attractive
- Accepting donations brought in by customers
- Cashing up and filling in paperwork.

**Useful skills**
- Working within a team of other volunteers
- Being polite and friendly with good customer service skills
- Ability to learn to use an electronic till and bar-code scanner
- Numerate and confident handling and counting cash
- Honesty and reliability
- Ability to work within shop policy and guidelines as a representative of a global charity.

**What will you get out of it?**
- Make new friends and be part of a team
- Boost your CV and/or make use of your lifelong skills
- Full training and support
- Gain retail & customer service experience
- Local travel expenses paid
- Contributing towards Oxfam's goal of overcoming poverty and suffering.

The role can be as simple or involved as you wish, according to your skills and interests. Even if you can only do one of the things listed above, we need you

Volunteer shifts are arranged according to your availability. While we encourage a minimum of a half day per week, this is not compulsory.
- Whatever your skills we have a role to suit you. Window dressing, serving customers, data entry, sorting donations, managing our social media, translation - we need people for all kinds of roles. And you'll join a friendly team at the heart of your community._
- Volunteer in an Oxfam shop and you'll join a powerful movement of people united by one goal - an end to poverty, for everyone._
_

**Cynorthydd Gwasanaeth Cwsmer**

Mae siopau Oxfam yn bodoli i godi arian ar gyfer eu nod o oresgyn tlodi a dioddefaint. Mae'r rôl Gwasanaeth Cwsmer yn gyfle i rywun ennill a datblygu profiad manwerthu a chodi arian ar gyfer nod Oxfam i roi terfyn ar dlodi byd.

**A allwch chi helpu gydag unrhyw un (neu’r holl) o'r canlynol**:

- Croesawu cwsmeriaid a rhoddwyr yn gyfeillgar
- Prosesu taliadau ar y til (rhoddir hyfforddiant llawn)
- Lapio pryniadau
- Cadw'r siop yn daclus ac yn ddeniadol
- Derbyn rhoddion gan gwsmeriaid
- Cyfrif arian/derbyniadau a chwblhau'r gwaith papur.

**Beth fyddwch chi'n ei gael allan ohono**?
- Hyfforddiant llawn
- Gwneud ffrindiau newydd a gweithio mewn tím brwdfrydig a chyfeillgar
- Cyfle i roi hwb i'ch CV neu ddefnyddio'ch gwybodaeth a sgiliau gydol oes
- Ennill profiad manwerthu a gwasanaeth cwsmeriaid
- Costau teithio lleol
- Cyfrannu at nod Oxfam o oresgyn tlodi a dioddefaint.

**Sgiliau defnyddiol**:

- Gweithio mewn tîm o wirfoddolwyr eraill
- Bod yn gwrtais a chyfeillgar gyda sgiliau gwasanaeth cwsmeriaid da
- Y gallu i ddysgu defnyddio til electronig a sganiwr cod-bar
- Rhifeddog a chyfrif arian yn hyderus
- Gonestrwydd a dibynadwyedd
- Y gallu i weithio o fewn polisi a chanllawiau'r siop fel cynrychiolydd elusen fyd-eang.

Gall y rôl wirfoddol hon fod mor syml neu gyfranogol ag y dymunwch, yn ôl eich sgiliau a'ch diddordebau. Os gallwch wneud dim ond un o'r pethau a restrir uchod, mae arnom angen chi chi
Trefnir sifftiau gwirfoddol yn ôl eich argaeledd eich hun. Er ein bod yn annog o leiaf un shifft 3.5 awr yr wythnos, nid yw hyn yn orfodol.

Beth bynnag yw'ch sgiliau mae gennym rôl i'w gweddu i chi: gwisgo ffenest, gwasanaethu cwsmeriaid, cofnodi data, sortio dillad, rheoli ein cyfryngau cymdeithasol, cyfieithu - mae arnom angen pobl ar gyfer pob math o rolau. Byddwch yn ymuno â thîm cyfeillgar yng nghalon eich cymuned.
- Gwirfoddolwyr yw curiad calon ein mudiad. Trwy wirfoddoli mewn siop Oxfam byddwch yn ymuno â mudiad pwerus o bobl unedig ag un nod: diwedd i dlodi i bawb._

**Job Type**: Part-time
Part-time hours: 3-6 per week

**Benefits**:

- Flexitime
- Free or subsidised travel

Schedule:

- Flexitime

COVID-19 considerations:
All customers are required to wear a face covering and encouraged to sanitise their hands on entry to the shop. There is a maximum number of customers at any one time.

Work Location: In person



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