Optical Assistant

Optical Adviser

We are a large, well established Optical and Audiology Practice in Gravesend, were you will be working alongside our family, friendly dynamic team. Our Optical Adviser is a key part of our business, helping the store to deliver excellent levels of customer service through the efficient answering of the telephone and face to face. This is a multi-skilled role, working closely with our store teams and directors.

At Specsavers we are passionate about our people and their development. You will receive thorough and continued training and development to enhance your understanding of of optical products, so previous optical experience is not always necessary, but a passion for fantastic customer service is a must

**Role purpose**
To assist in the operation of the store to achieve sales targets and profitability through driving KPIs and the delivery of excellent customer service, and to be a valuable part of a successful retail team

**The role**
**Principal accountabilities**

▪ Explore customer needs thoroughly, and approach customers to offer assistance
▪ Understand visual perception and basic visual defects
▪ Understand the different types of hearing loss and the impact of it
▪ Analyse prescriptions accurately, and dispense single vision, multifocal and high index lenses accordingly
▪ Ensure spectacle collections are conducted in a professional manner ensuring fit, comfort and visual acuities are checked accurately if possible
▪ Book and change customer appointments on the in-store computer systems
▪ Operate the till effectively and accurately
▪ Achieve excellent Maze scores through positive customer responses
▪ Ensure customer needs are met at every opportunity
▪ Provide confident and effective frame selection and styling choices
▪ Provide professional collections that create a positive lasting impression
▪ Carry out all basic till transactions and customer paperwork correctly
▪ Understand and follow NHS guidelines at all times
▪ Effectively inform customers about all Specsavers products and offers
▪ Effectively deal with customer concerns and queries including in relation to multifocal lenses and hearing devices
▪ To accurately describe the term presbyopia and describe the different ways it can be treat
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▪ Resolve any visual problems that customers have with new glasses
▪ Carry out basic maintenance checks for hearing devices
▪ Deliver complex dispensing and advanced problem solving
▪ Recognise abnormal ocular conditions
▪ Dispense complex prescriptions including ability to demonstrate how to calculate edge thickness for a variety of frames and lenses, including plus and minus prescriptions and oblique cyls and lenticular lenses

▪ Actively demonstrate a number of ways to help control costs in your store
▪ Meet and exceed all personal and team goals
▪ Be an ambassador for the Specsavers brand at all times

**The individual**

**Essential skills include**

▪ Experience of operating in the retail sector
▪ A high standard of spoken and written English
▪ A high level of interpersonal skills with the ability to build working relationships with a wide range of people
▪ Effective communication skills, both written and verbal
▪ Strong customer service focus
▪ Organisation skills

**Desirable skills include** o Knowledge of optical/audiology operations and products

**Behaviours**

**CARE FOR EACH OTHER**
We respect, support and care for each other to be the best we can be.

**WORK AS ONE TEAM**
We do the right thing for our customers, for each other and for everyone.

**KEEP IT SIMPLE, GET IT DONE**
We focus on getting the job done and making a difference.

**ALWAYS IMPROVE THINGS**
We use everyday small improvements to drive the business forward.

**TREAT MONEY WISELY**
We keep an eye on spend and make smart, sensible and sustainable choices.

**DO THE RIGHT THING**
We encourage and help each other to achieve our goals.

**Job Types**: Full-time, Permanent

Pay: £17,206.00-£22,759.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Health & wellbeing programme
- Store discount

Schedule:

- Day shift

Supplemental pay types:

- Bonus scheme

**Education**:

- A-Level or equivalent (preferred)

Work Location: In person

Application deadline: 25/03/2024
Reference ID: OAMarch24