Head of Collective Dispute Resolution Services

2 weeks ago

London, United Kingdom Advisory, Conciliation and Arbitration Service Full time

**Details**:
**Reference number**:

- 278474**Salary**:

- £67,677 - £77,201- National: £67,677 - £73,031 London: £71,847 - £77,201. Civil Service pay policy applies.**Job grade**:

- Grade 6**Contract type**:

- Permanent**Business area**:

- ACAS - Dispute Resolution**Type of role**:

- Other**Working pattern**:

- Flexible working, Full-time, Job share, Part-time, Compressed Hours**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

LocationAbout the job

**Job summary**:
Acas is at an **exciting time** as we change our **structure, ways of working and culture to be fit for the future.**

**Job description**:

- ** Service vision** - Accountable for setting the vision in collaboration with key stakeholders, and leading the changes and improvements needed to deliver the GB wide collective dispute resolution function.
- ** Service Delivery** - Accountable for leading the day-to-day delivery of the CDR function, including collective conciliation, collective arbitration & collective mediation across all of Great Britain.
- ** Collective Conciliation** - Accountable for conducting collective conciliation to resolve collective disputes, including high profile cases.
- Wider CDR activity - Accountable for strengthening and delivering collective dispute support for customers including at or near dispute interventions and appropriate joint project activity.
- ** Collaboration with Acas’s Advice &Business Solutions Directorate**- Accountable for leading close liaison with A&BS colleagues to support effective close working and smooth customer journeys between services.
- ** Building Partnerships** - Accountable for leading and establishing a national network of partnerships with stakeholders and key customers including employers, employer organisations and the wider trade union movement.
- ** Learning & development** - Accountable for ensuring that an effective programme of learning and development is in place to meet the needs of the service, working in collaboration with L&D colleagues to ensure that requirements are delivered.
- ** Collective Dispute Resolution Briefing** - Accountable for ensuring briefings, and content for briefings on CDR is provided to internal stakeholders including for use by the Director of Dispute Resolution, and colleagues in S&EA and elsewhere.
- ** Performance management** - Accountable for setting the CDR service performance standards including KPIs; reviewing performance data, developing action plans based on that data, reporting on performance and plans to the Director and the wider Executive Board.
- ** Service Planning** - Accountable for the development and delivery of the CDR service business plan, in alignment with the overarching Acas Strategy, including managing the plan and its progress and identifying and managing risks to its delivery.
- ** Arbitration & Collective Mediation Service** - Accountable for ensuring the effective management and delivery of the arbitration and collective mediation services including recruitment, appointment and engagement of arbitrators in addition to referral of cases to panel members.
- ** Operational Policy & Standards** - Accountable for establishing the expected service standards and procedures and for close collaboration with the Performance and Development Manager to enable them to create operating procedures and communications which deliver those standards and are embedded amongst practitioners. To include CDR operational guidance, service resources and other material to support delivery and set clear standards for CDR.
- ** Collective Dispute Resolution Continuous Improvement** - Accountable for continuous improvement of CDR services in collaboration with the Director of Dispute Resolution and others, to include developing and shaping the effectiveness of the service to meet customer needs.

**Responsibilities**:

- Leading your function to achieve its aims and strategic responsibilities.
- Collaborating with others to achieve the goals of Acas and supporting your team to collaborate effectively driving and embedding best practice and influencing throughout the Service.
- Representing your function at SLT and in other internal and external forums, service areas and external stakeholders.
- Effective management of resources and budget for the Directorate.
- Role modelling Acas’ behaviours to lead by example in cultural development.

**Who we are**

**Acas exists to make working life better for everyone in Britain. **We are the experts in workplace matters, we’re impartial, so we’re not on anyone’s side. **That means we’re working for everyone to help prevent and resolve workplace issues.**

Acas helps employers and employees by providing information, advice, training, conciliation and other services that prevent or resolve workplace problems.

There's no charge for most of what we offer. Acas has been recognised for its **Diversity and Inclusion in the workplace** f

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