Administrator

6 months ago


Sheffield, United Kingdom Royal Mail Group Full time

**Job reference number** **304147**

Administrator - Payroll Services - Sheffield - (Hybrid Working ) - 12 Month Fixed Term Contract
Starting salary £22,627 to £25,288 (depending on relevant qualifications & experience)
Annual bonus potential
Company pension scheme with highly competitive contribution rates
Generous annual leave offering of 26 days, plus bank holidays
Full time 33 hour working week, Monday to Friday
Fixed Term
Royal Mail, Pond Street, Sheffield, S98 6HR

This is a hybrid working role with an expectation to work in the Pond Street, Sheffield office 3 days per week and at home 2 days per week. Days are flexible to fit in with your work/life balance.

We have an exciting opportunity for 2 Experienced Administrators to join Royal Mail as Payroll Customer Service Advisors, in Pay Services on a 12 month Fixed Term Contract.

Pay Services is made up of 100+ strong Customer Service Advisors responsible for maintaining and managing all aspects of employee records and pay information on our payroll system including basic pay, overtime, absences, tax, salary sacrifice, contracts, bonus schemes, recoveries, whilst complying with business policies, statutory and legal requirements. We pride ourselves on delivering excellent customer service and with a wide customer base you’ll be contributing to this on a daily basis.

You’ll be part of a 5 day, Monday - Friday operation with typical core hours of attendance being between 8am - 4pm although this can be flexible and may change in line with business requirements. You’ll initially work/train in our main site in central Sheffield which is easily accessible via all transport links and then move to a hybrid home/office-based approach.

**About the role**

Pay Services consists of 9 processing teams with 100+ Customer Service Advisors that contribute to the completion of both weekly and monthly payrolls for 140,000 employees. This role will involve working within the Bonus and Benefits team responsible for the delivery of Bonus calculations and payments to 140K employees and Flexible Benefits products for c23,000 employees.

**In this role you will**:

- Calculate and process up to 28 different Bonus schemes for payment on a weekly/monthly/quarterly or annual basis.
- Process and maintain personal and payroll related data for all Royal Mail employees.
- Respond to process specific queries received into the team to an excellent standard.
- Ensure service issues are raised through the appropriate channels in a timely manner.
- Raise areas for service improvement whenever identified.
- Take part in and contribute effectively at team meetings, discussions and 1-2-1 sessions.
- Take ownership of personal development and contribute to the development of the overall team.

**About You**

To be successful in this role, you will have the following skills and attributes:

- Excellent analytical & numerical skills with a track record of interpreting and manipulating data
- A solid working knowledge of Excel is essential (Advanced level).
- Confident communication skills with ability to analyse, question and problem solve to in order resolve customer queries
- Be able to demonstrate an ability to work on multiple tasks, prioritise workload and deliver to tight deadlines plus provide evidence of improving processes and the customer experience.
- Ability to work flexibly and as part of a team
- High standard of written communication and excellent interpersonal and telephone skills.

**Desirable Skills**

General HR/Payroll/Finance administration experience and knowledge and experience of using HR/Payroll systems.

**Extra Benefits**
- Generous holiday entitlement of 26 days (plus bank holidays), increasing with years completed service
- Company pension scheme with competitive contribution rates
- RMG Share Schemes - partnership and matching share offer
- Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
- Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
- Supportive and generous company sick pay
- Access to our Feeling First Class service, providing both mental and physical wellbeing support
- Lifestyle benefits - You can purchase a car, bike, home technology or mobile phone, or choose from a range of health benefits and insurance products. You make regular payments from your salary, and so could save on tax*.
- Financial support - information and services to help you manage debt and grow your financial knowledge, with debt consolidation & savings plans*
- Your peace of mind with - Healthcare CashPlan, Dental Cover, Additional Life (life insurance) & Additional Life Partner, Hospital & Death Benefit Plans; Voluntary Critical illness & Voluntary Critical illness Partner
- Free & discounted RMG products - free keep safe & redirection, partner discounts
- Free stamps at Christmas
- Available only to perm employees

**Yo


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