Waiter/waitress - Westminster

6 months ago


London, United Kingdom Step Ahead Full time

**Waiter/Waitress**

**Salary: £11.95 per hour**

**Job Summary**:
We are looking for a courteous and efficient Waiter/Waitress to join our service team. As a Waiter/Waitress, you will play a crucial role in providing excellent customer service and ensuring a positive dining experience for our guests. If you are friendly, detail-oriented, and enjoy working in a customer-focused environment, we encourage you to apply.

**Responsibilities**:
**Customer Service**:

- Welcome and greet guests in a friendly and professional manner.
- Take orders and provide menu recommendations with thorough knowledge of offerings.
- Ensure timely and accurate service to meet guest expectations.

**Table Management**:

- Set up tables and maintain a clean and tidy dining area.
- Coordinate with kitchen and bar staff to ensure smooth order delivery.

**Communication**:

- Effectively communicate with kitchen and other service staff for order accuracy.
- Address guest inquiries and concerns with a positive and helpful attitude.

**Upselling**:

- Promote additional menu items and specials to enhance the dining experience.
- Provide information on wine and beverage options.

**Billing and Payments**:

- Present bills and process payments accurately.
- Handle cash and card transactions following established procedures.

**Team Collaboration**:

- Collaborate with colleagues to ensure efficient and harmonious service.
- Assist with cleaning and closing duties as needed.

**Adaptability**:

- Be flexible and adapt to varying customer needs and preferences.
- Assist in special events and promotions as required.

**Qualifications**:

- Previous experience in a similar role is advantageous but not essential.
- Strong customer service and communication skills.
- Ability to work in a fast-paced environment.
- Attention to detail and a positive attitude.

**Physical Requirements**:

- Ability to stand for extended periods.
- Lift and carry trays of food and beverages.



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