Partner Relationship Manager
1 month ago
**About The Company**
From instore and online card processing, to card issuing and ATM, our client touches every part of what is arguably Fintech’s most exciting investment spaces. Operating pan-European, they maximise payment acceptance for their customers through a combinationof best-in-class technology, constant innovation, and in-house expertise. They are independently owned and enjoy the backing of a leading Fintech investor. With an impressive growth trajectory, they are constantly looking for the best and brightest industrytalent to help support their ambitious goals.
**About The Opportunity**
As a Partner Relationship Manager, you'll be part of their Partner Team reporting to the Head of Account Management. This role manages a growing list of ISO partners that rely on their in house acquiring platform and services. In return for your dedication,innovation, and good company, our client offers a competitive salary and benefits, along with extensive perks.
**Responsibilities**
- Analysing data and respective commercial strategies to drive partner performance and inform internal decisions on product needs, process improvement and management direction
- Develop strong relationships internally with operational teams to ensure support of your customer’s queries and needs.
- Assisting with maintaining a robust and accurate sales pipeline by utilising their CRM tools.
- Set monthly meetings with Partners to identify current status, wallet share, needs, pain-points, and ensure alignment with our client’s short and long term growth strategy.
- Develop bespoke communication models across portfolio to ensure successful customer experience is fulfilled.
- Meeting fraud and chargeback ratio targets by working closely with their risk team and Partners to maintain a balanced portfolio of merchants in accordance with their business strategy.
- Facilitating full circle feedback loop while working with their marketing and product team, helping develop GTM strategies and driving process improvement via their Sales Operations team.
- Keep apprised of changing market conditions, competitive landscape and new technologies.
- Be a contributing member of a small, growing team that is the heart of the business and consequently have a large impact on our client and its success.
**About You**
- Relevant experience as a sales professional with extensive experience in Account Management, with knowledge of the ISO partner model.
- Previous experience working for the payments sector with knowledge in Acquiring and/or Payment Gateways.
- Ability to build strong, valuable and lasting relationships where you are a trusted advisor to our customers.
- History of presenting to and negotiating.
- Proven ability to understand the business and technical requirements of integration to a platform.
- Extremely self-motivated, attention to detail and desire to deliver results.
- Written and oral communication, including formal presentation skills.
- Salesforce working knowledge of common business software and CRM Ability to illustrate a proven track record of success.
- Ability and willingness to travel approximately 30-50% of business days throughout the UK and potentially Europe.
- Ability to understand both UK and European regulatory frameworks, payment regulation and card scheme rules.
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