Property Management Associate Director
3 weeks ago
My client is a leading Property Management firm dedicated to providing exceptional services in property management, development, and investment. With a focus on integrity, innovation, and client satisfaction. They are currently seeking a dynamic and experienced individual to join the team as an Associate Director, with a minimum of 5 years factoring experience. The role will involve the management of both Aberdeen and Inverness offices, with an expectation of spending time in both offices on a weekly basis.
As the Associate Director, you will be responsible for ensuring the highest level of client satisfaction, and the delivery of team coaching, development and training.
**Key Responsibilities**:
- Provide strategic leadership and direction to the property management team, fostering a culture of excellence, and continuous improvement.
- Assess and identify opportunities for continuous improvement initiatives, which deliver improved customer experience and satisfaction.
- Cultivate strong relationships with clients, to deliver best-in-class customer service and address enquiries or issues in a timely manner.
- First point of escalation in customer complaints.
- Attend owner’s meetings/AGM’s with Property Managers to ensure that expectations are being met.
- Recruitment support and implement interim and annual performance review and goal setting meetings for the team.
- Deliver regular team meetings.
- Ensure profitability across the team.
- KPI’s in customer retention, customer satisfaction, team retention and revenue vs cost.
**Qualifications**:
- Minimum of 5 years property factoring experience.
- Excellent leadership, communication, and interpersonal skills, with the ability to motivate and inspire a team.
- Ability to set and manage targets.
- Must have the ability to demonstrate an analytical and solution focused approach to business challenges.
- Proficiency in property management software and Microsoft Office Suite.
- Full, clean driving licence
- Must be able to commute between Aberdeen and Inverness and spend time between both offices on a weekly basis.
**Benefits**:
- Competitive salary commensurate with experience.
- Annual bonus
- Car allowance (£4,500 per annum)
**Job Types**: Full-time, Permanent
**Salary**: £42,000.00 per year
**Benefits**:
- Company events
- Company pension
- Free parking
- Life insurance
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
**Experience**:
- Customer Service: 5 years (required)
- Factoring: 5 years (required)
Work Location: In person
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