Band 4 Flow Coordinator

2 months ago


Sutton Coldfield, United Kingdom University Hospitals Birmingham Full time

**Job overview**:
Are you passionate about providing an excellent service to our patients?

Do you want to make a difference to patients being discharged from hospital?

Are you looking for an opportunity to positively impact patients and their relatives experience?

If the answer is yes, then the Patient Flow Coordinator role is for you.

We are seeking a passionate, dynamic and forward thinking individual who wishes to develop their skills and deliver high quality, patient centred discharges on our busy gynaecology ward.

This is a really exciting opportunity to make a difference to patients. Patient Flow Coordinators will support the effective management of patient discharges from hospital and will play a vital role in supporting ward-based colleagues with patient discharge plans.

For an informal visit and discussion concerning the post available please contact:
Rachel Small on 0121 424 3505 or Charley Clift on 0121 424 9202.

**Main duties, tasks & skills required**:
We are looking for an outstanding individual who:
Has exceptional administration and organisational skills

Is enthusiastic, driven and practical

Has excellent communication skills

Can adapt to different ways of working

Is able to prioritise workload

Can use their own initiative as well as working as part of a team

Act as a first point of assistance for both internal and external enquiries relating to patient discharge

Facilitate and support effective and early communication between hospital staff, the patient and their family with regards to discharge planning.

To act as a point of contact for queries from clinical and non-clinical staff

Escalate patient queries, capacity problems and general issues to line manager or relevant clinical staff as appropriate

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

**Job description**:
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

**Person specification**:
**Qualifications**:
**Essential**:
Educated to A-level, or NVQ Level 4 in

Business Administration/Customer

Care/ HNC in Business or acquired

relevant equivalent experience
- English Language and Maths GCSE

pass or equivalent

**Experience**:
**Essential**:
Experience of Microsoft Office

software e.g. Word, Excel, Outlook

and Teams
- Experience of using full range of IT

systems and patient data systems
- Experience of scheduling outpatient

appointments and/or admissions
- Experience of working in a multidisciplinary team
- Experience of working in a healthcare

setting
- Customer Care experience
- Experience of handling patient

complaints

**Disclosure and Barring Service Check**:



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