Assistant Housing Officer

4 weeks ago

Cambridge, United Kingdom iWork Recruitment Limited Full time

Contract to start on 06-05-24 until 07-07-24 with a possible extension.

**Responsibilities**

Responsible for the efficient and effective coordination of letting of void properties in order to achieve the annually set performance targets for reletting properties.

Liaise with contractors to ensure that empty properties meet the Client’s void specification within timescales and quality standards.

Responsible for the delivery of the management of individual tenancies, on a day-to-day basis, within a defined neighbourhood and provide an efficient and an effective housing management service in compliance with the Client’s legal obligations and corporate policies.

Carrying out inspections of garages as required, including at the end of a garage tenancy and liaising with internal departments if needed, such as arranging for repairs to be completed or to arrange the clearance of items left in garages.

Assist tenants/nominees wishing to move in and out of client properties by arranging key handover dates; accompanying tenants/prospective tenants to view empty properties and completing the sign-up process of new tenancies with tenants.

To process tenancy changes such as joint to sole and sole to joint as well as terminations of tenancy.

Interview tenants to discuss complex housing management problems to develop solutions by liaising with departments of the Client and external agencies e.g. Safer Communities (ASB), Police, Social Services, child protection conferences etc.

This may, on occasions, according to service needs, require work outside of normal office hours.

To support the Client’s anti-poverty aims by considering, when in contact with customers, their current or potential entitlement to welfare benefits administered by the Client such as Housing Benefit, Client Tax Reduction.

5244045-04-24

Pay: £14.71-£16.60 per hour

Work Location: In person

Reference ID: 5244045-04-24

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