Assistant Housing Officer

3 weeks ago

Cambridge Cambridgeshire, United Kingdom Essential Employment Full time

Assistant Housing Officer (Hybrid) needed in Cambridge, £16.60ph PAYE – Reference: 5244045

Delivering a range of comprehensive tenancy and estate management housing services to tenants, leaseholders and residents within a neighbourhood or residents of the Temporary Housing Service and clients of the Housing Support Service.

1. Responsible for the efficient and effective coordination of letting of void properties in order to achieve the annually set performance targets for reletting properties. Liaise with contractors to ensure that empty properties meet the void specification within timescales and quality standards. To ensure new tenants receive assistance at the tenancy sign-up stage eg Housing Benefit applications.

2. Responsible for the delivery of the management of individual tenancies, on a day-to-day basis, within a defined neighbourhood and provide an efficient and an effective housing management service in compliance with the legal obligations and corporate policies.

3. Responsible for the prompt processing of garage applications and letting of void garages, to ensure garage void timescales are kept to a minimum.

4. Carrying out inspections of garages as required, including at the end of a garage tenancy and liaising with internal departments if needed, such as arranging for repairs to be completed or to arrange the clearance of items left in garages.

5. Assist tenants/nominees wishing to move in and out of properties by arranging key handover dates; accompanying tenants/prospective tenants to view empty properties and completing the sign-up process of new tenancies with tenants. To process tenancy changes such as joint to sole and sole to joint as well as terminations of tenancy.

6. Interview tenants to discuss complex housing management problems to develop solutions by liaising with departments and external agencies e.g. Safer Communities (ASB), Police, Social Services, child protection conferences etc. This may, on occasions, according to service needs, require work outside of normal office hours.

7. To support the anti-poverty aims by considering, when in contact with customers, their current or potential entitlement to welfare benefits administered such as Housing Benefit, Council Tax Reduction,

This is a Full time role on a temporary contract basis.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to katie@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please beprepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

You can also follow us at Twitter/Facebook/LinkedIn or via our website

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