Housing Officer

2 weeks ago

Manchester, United Kingdom Cromwood Housing Full time

At Cromwood Housing we provide vital housing services to save the lives of people who are homeless, sleeping rough, seeking asylum and fleeing domestic abuse.

Our purpose is to remain one of the leading providers of social housing to the local authorities in London and Greater Manchester.

Cromwood is seeking a Housing Officer to be the main point of contact for a property in the Newton Heath, Manchester. The key purpose of the role is to support vulnerable adults and children to ensure that they have a smooth transition into their new residence. The role involves tenant inductions, liaising with the residents to assist them with issues they may experience and working closely with key stakeholders to ensure a professional service is provided and maintained throughout the tenancy period.

A Standard DBS check will be required (paid for by Cromwood)

**Location**: Newton Heath, Manchester
**Contract type**: Full time, permanent
**Salary**: £29,000 per annum
**Hours**: Monday-Friday 8am-6pm, with a 1 hour lunch break

**Benefits**: 28 days annual leave (including Bank Holidays), company pension scheme

The role is based on site and includes a mix of administrative tasks and face to face interaction.

**The Housing Officer role involves**:

- Induct new residents to the property and review the occupancy agreement with them to ensure resident/s are aware and understand all aspects of the property before signing the agreement.
- Provide a guided tour of the facilities, prioritising emergency exists and the fire assembly point.
- Update the property database daily with any changes to occupancy including arrivals and departures.
- Assist the residents with booking GP appointments and transport if required.
- Undertake monthly property inspections to ensure residents are adhering to the property rules and ensure the property is of a good standard.
- Carry out weekly welfare check for the tenants.
- Provide support to the tenants and be the first point of contact for queries.
- Liaise with external stakeholders such as charity organisations.
- Manage any potential complaints received, this may include maintenance issues, anti-social behaviour, general property issues and environmental issues.
- Work closely with residents and offer advice to help promote wellbeing and positive behaviour.
- Update daily trackers and send them to key stakeholders.
- Retain records, reports, and other admin documents are accurate and organised.

**Requirements for the Housing Officer role**:
**Essential**
- Experience in a customer facing role
- Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
- Good conflict management skills
- Able to take instruction and follow policies and procedures
- Strong organisational and time management skills
- Excellent written and verbal communication skills
- A collaborative and team-oriented mindset
- Good record keeping skills
- Strong computer skills - Word, Excel etc

**Desirable**
- Previous experience as a Housing Officer preferably in a Housing or professional setting
- Experience of dealing with ASB
- Previous experience working with vulnerable people
- Bachelor’s degree a related field (or equivalent experience)

If you have the required experience and skills described, and are looking for a challenging and rewarding role, we look forward to hearing from you.

We look forward to receiving your CV and cover letter explaining why you are suitable for this role. By submitting your CV you are giving your consent for us to use your details to assess your suitability for this vacancy. Your details will be seen by those assisting with the recruitment process, this includes recruitment consultants assisting Cromwood with the recruitment of this role.

**Job Types**: Full-time, Permanent

**Salary**: £29,000.00 per year

Schedule:

- Monday to Friday

Application question(s):

- Please tell us the first part of your postcode

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

Reference ID: Newton Heath HO

  • Housing Officer

    4 weeks ago

    Manchester, United Kingdom Southway Housing Trust Full time

    Housing Officer Job description Housing Officer Location: Didsbury, Manchester Salary: £29,286.00 Fill time 35 hours per week Permanent Southway Housing Trust is a community-based, not for profit housing organisation committed to providing excellent services to the people who live in our homes and the neighbourhoods that we work in. Based...

  • Housing Officer

    2 days ago

    Manchester, United Kingdom Southway Housing Trust Full time

    Housing Officer Location: Didsbury, Manchester Salary: £29,286.00 Fill time 35 hours per week Permanen t Southway Housing Trust is a community-based, not for profit housing organisation committed to providing excellent services to the people who live in our homes and the neighbourhoods that we work in. Based in Didsbury, we manage approximately 6,000...

  • Housing Officer

    20 hours ago

    Manchester, United Kingdom Southway Housing Trust Full time

    Housing Officer Location: Didsbury, ManchesterSalary: £29,286.00Fill time 35 hours per weekPermanentSouthway Housing Trust is a community-based, not for profit housing organisation committed to providing excellent services to the people who live in our homes and the neighbourhoods that we work in. Based in Didsbury, we manage approximately 6,000 homes in...

  • Housing Officer

    2 weeks ago

    Manchester, United Kingdom Southway Housing Trust Full time

    Housing Officer Location: Didsbury, Manchester Salary: £29,286.00 Fill time 35 hours per week Permanent Southway Housing Trust is a community-based, not for profit housing organisation committed to providing excellent services to the people who live in our homes and the neighbourhoods that we work in. Based in Didsbury, we manage approximately 6,000 homes...

  • Housing Officer

    3 weeks ago

    Manchester, United Kingdom Southway Housing Trust Full time

    Housing Officer Location: Didsbury, ManchesterSalary: £29,286.00Fill time 35 hours per weekPermanentSouthway Housing Trust is a community-based, not for profit housing organisation committed to providing excellent services to the people who live in our homes and the neighbourhoods that we work in. Based in Didsbury, we manage approximately 6,000 homes in...

  • Housing Officer

    3 days ago

    Manchester, United Kingdom Southway Housing Trust Full time

    Housing Officer Location: Didsbury, ManchesterSalary: £29,286.00Fill time 35 hours per weekPermanentSouthway Housing Trust is a community-based, not for profit housing organisation committed to providing excellent services to the people who live in our homes and the neighbourhoods that we work in. Based in Didsbury, we manage approximately 6,000 homes in...

  • Housing Officer

    1 week ago

    Manchester, United Kingdom Southway Housing Trust Full time

    Housing Officer Location: Didsbury, Manchester Salary: 29,286.00 Fill time 35 hours per week Permanent Southway Housing Trust is a community-based, not for profit housing organisation committed to providing excellent services to the people who live in our homes and the neighbourhoods that we work in. Based in Didsbury, we manage approximately 6,000...

  • Housing Officer

    4 weeks ago

    Manchester, United Kingdom Golden Lane Housing Limited Full time

    Would you like to work for an organisation that has been providing homes for people with a learning disability or autism for the last 25 years? Do you have the drive to make a difference and work for an organisation which makes a real difference to the lives of people with a learning disability or autism? Do you want to be a part of a team which offers...

  • Housing Officer

    3 weeks ago

    Manchester, United Kingdom Southway Housing Trust Full time

    Housing Officer Location: Didsbury, Manchester Salary: £29,286.00 Fill time 35 hours per week Permanent Southway Housing Trust is a community-based, not for profit housing organisation committed to providing excellent services to the people who live in our homes and the neighbourhoods that we work in. Based in Didsbury, we manage approximately 6,000 homes...

  • Housing and Wellbeing Officer

    1 month ago

    Manchester, United Kingdom Great Places Housing Group Full time

    Housing & Wellbeing Officer Reporting to the Housing and Wellbeing Manager, the Housing and Wellbeing Officer is responsible for working with customers to promote and maximise their independence, assisting them to move on to greater self reliance within a customer focused environment and in line with the Independence and Wellbeing framework **GREAT PLACES...

  • Property Housing Officer

    3 weeks ago

    Manchester, United Kingdom Southway Housing Trust Full time

    Housing Officer Permanent Southway Housing Trust is a community-based, not for profit housing organisation committed to providing excellent services to the people who live in our homes and the neighbourhoods that we work in. As a housing trust we are Inspired by our Communities. We care about the people who live in our homes and our neighbourhoods and are...

  • Housing Officer

    2 days ago

    Didsbury, Greater Manchester, United Kingdom Southway Housing Trust Full time

    Housing Officer Southway Housing Trust is a community-based, not for profit housing organisation committed to providing excellent services to the people who live in our homes and the neighbourhoods that we work in. As a housing trust we are Inspired by our Communities. We care about the people who live in our homes and our neighbourhoods and are committed to...

  • Housing Officer

    1 month ago

    Manchester, United Kingdom Arawak Walton Housing Association Full time

    Key responsibilities of this post include: - Housing management of a designated patch, including proactive management of rent arrears. - Proactive handling of void properties, lettings and terminations. - Dealing with anti-social behaviour and issues affecting the community - Resident and community involvement - Estate management - Providing benefits...

  • Housing Assistant

    1 week ago

    Manchester, United Kingdom Arawak Walton Housing Association Full time

    This is a crucial role which assists frontline housing services with administrative support including: - Putting together sign-up packs for new tenancies - Updating our in-house database and relevant spreadsheets, keeping accurate records - Assisting the Housing Officers with administration to prepare for court. - Sending out Housing Benefit letters and...

  • Housing Officer

    1 week ago

    Manchester, United Kingdom Niyaa People Full time

    An large housing association across the UK is looking for a Housing Officer to join their team initially for a 6 months contract. This organisation is a national charity that deals in care & support for vulnerable people and you will be working withina very supportive team. **Housing Officer** **Hybrid (3 days out on patch visits and 2 days WFH)** **6 months...

  • Neighbourhood Housing Manager

    1 week ago

    Manchester, United Kingdom Rochdale Boroughwide Housing Full time

    Full Time 36.25 Hours, Permanent RBH currently have an opportunity for a Neighbourhood Housing Manager to join our Customer and Communities Services on a full-time, permanent basis. Managing, training and developing a team of patch-based neighbourhood housing officers, youll deliver a high quality, professional customer facing service click apply for full...

  • Neighbourhood Housing Manager

    1 week ago

    Manchester, United Kingdom Rochdale Boroughwide Housing Full time

    Full Time 36.25 Hours, PermanentRBH currently have an opportunity for a Neighbourhood Housing Manager to join our Customer and Communities Services on a full-time, permanent basis.Managing, training and developing a team of patch-based neighbourhood housing officers, youll deliver a high quality, professional customer facing service click apply for full job...

  • Housing Officer

    4 weeks ago

    Manchester, United Kingdom Bridge of Hope Full time

    Eden Brown are seeking a highly experienced Housing Officer on a permanent contract situated in Manchester The role as Housing Officer is Hybrid - Part home - Part patch working As a Housing Officer your role will involve: - Providing a frontline service to tenants across Manchester - Dealing with ASB issues - Managing Income queries - Estate management -...

  • Housing Officer

    1 month ago

    Manchester, United Kingdom Bridge of Hope Full time

    Eden Brown are seeking a highly experienced Housing Officer on a 8 week temporary contract situated in Manchester The role as Housing Officer is Hybrid - Part home - Part patch working As a Housing Officer your role will involve: - Providing a frontline service to tenants across Manchester - Dealing with ASB issues - Managing Income queries - Estate...

  • Housing Officer

    4 weeks ago

    Manchester, United Kingdom Bridge of Hope Full time

    Eden Brown are seeking a highly experienced Housing Officer on a 5 week temporary contract situated in Manchester The role as Housing Officer is Hybrid - Part home - Part patch working As a Housing Officer your role will involve: - Providing a frontline service to tenants across Manchester - Dealing with ASB issues - Managing Income queries - Estate...