Sales Negotiator

2 weeks ago

Nottingham, United Kingdom SDL Property Auctions Full time

the ,**Your life as a Sale Negotiator**

You will be the main point of contact for our buyers, sellers, and estate agents at the point of a property becoming live until the point of a sale being agreed. You will get a real kick out of great customer service and getting it right first time for your stakeholders on every interaction. You’ll be driven to hit your targets ensuring tasks are managed efficiently and that the quality of service is excellent. You'll develop strong relationships with everyone you deal with as you go about your daily work.

You will be able to work as part of a team to resolve issues because you know we always keep our promises to our clients. You will be proactive, professional, organised and have an energetic can-do attitude.

**What you'll do**
- Manage properties from the point of being listed as a timed or a live-streamed auction
- Support our buyers in going through the registration process to become bid-ready
- Support/organise the process of arranging viewings
- Efficiently answer phone calls to ensure our customers receive great customer service
- Keep in regular contact with buyers, sellers, and agents at every step of the way up until the point of getting the sale agreed
- Manage the expectations of buyers, sellers, and agents at all times
- Build effective working relationships with all internal and external stakeholders to allow you to effectively deal with queries received
- Actively promote the use of our legal pack and conveyancing providers to meet monthly targets
- Use your initiative to solve the problems preventing a sales lead from moving forward
- Identify ways of improving customer services and make recommendations to your line manager
- Work with the administration team to obtain particulars for properties in a ‘pre-marketing’ status.
- Be flexible within your role and support the Valuers when needed.

**Who we're looking for**

We're searching for a versatile people person who gets what great customer service looks like and has what it takes to deliver it, as well as:

- 12 months experience of working in the Property sector and a customer service role
- Excellent communication and organisational skills
- Proficient in Microsoft Office programmes, particularly excel
- Good standard of numeracy and literacy skills
- Experience of multi-tasking in a fast-paced environment
- A keen eye for detail
- The communication skills to write clearly and speak easily with anyone
- An organised way of working and ability to prioritise
- Eligibility to work in the UK and everything it takes to successfully complete pre-employment

Screening
- A smart, well presented appearance at all times

**And, ideally, but not vitally**:

- Good data entry and typing skills
- Experience of working under pressure to tight deadlines
- Previous experience in an administration role

We are the UK’s most successful live-streamed auctioneer, selling hundreds of properties every month in our National Property Auctions and daily Timed Auctions.

At SDL Property Auctions we pride ourselves on being national auctioneers who provide a personal service, delighting our customers with great results every single month. We sell a wide range of residential and commercial properties for both private individuals and corporate clients ranging from investment properties, vacant houses, building plots, commercial and mixed-use buildings and more.

We are passionate about people and property, making sure our customer’s experience is as great as can be. We want to do what it takes to make our customer’s lives easier and better, regardless of who they are or their position. Our greatest asset is our people - and we know that by empowering them to make a difference, we can all become the best that we can be.

**Salary**: From £21,255.00 per year

**Benefits**:

- Company pension
- Free flu jabs
- Free parking
- On-site parking
- Paid volunteer time
- Sick pay
- Store discount
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Nottingham: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Property Sector: 1 year (preferred)
- Customer Service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: Hybrid remote in Nottingham

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