Rushcliffe Primary Care Network Care Co-ordinator

3 weeks ago

West Bridgford, United Kingdom PartnersHealth Full time

If you are an innovative person and would love the exciting challenge of working within a new and developing patient-focused service within the Rushcliffe Primary Care Network. This could be the job for you. Our service operates Monday to Friday, flexibly between the hours of 8am 18.30pm with occasional weekend or bank holiday working.

This exciting new role will operate across Rushcliffe to support the delivery of a number of the Primary Network key priorities. The post holder will work across organisational boundaries, developing new ways of working to promote relationships between providers and statutory bodies.

**PURPOSE OF THE ROLE**

A care coordinator works with GP practices to help run reports, organise patient visits, deal with tasks and generally help patients to get a better service from doctors, nurses, clinicians and admin teams within the practice and other professionals.

The role supports a variety of services such as mental health, social prescribing, pharmacy, respiratory, vaccination, care homes, enhanced access service ie weekend and evening services and other services.

**MAIN DUTIES AND RESPONSIBILITIES**

Run reports from clinical systems such as systmOne (training will be provided if needed).

Book patient appointments.

Code clinician and admin contacts.

Work with teams within the GP practice and those who support GP practices

Generate reports to help analyse data to understand capacity and demand.

Support patients to book appointments, as part of the various projects, programmes and clinical initiatives (e.g Spirometry, Mental Health and extended access/community clinic appointments).

Help patients manage their needs by answering queries, making and managing appointments, and making sure that patients have understandable written or verbal information to help them make choices about their care.

Support or manage clinics as required including management and monitoring of services and staff rotas.

Help patients gain access to self-management education courses and peer support/interventions that support them to take more control of their health and wellbeing

Support the coordination and delivery of muti-disciplinary meetings.

Adhere to organizations policies and procedures, guided by occupational policies and procedures in primary and secondary care.

Work without supervision, plan own workload and seek guidance as required from line manager and colleagues.

Use clinical systems for record keeping, audit and evaluation

Administrative support as required

Maintain confidentiality at all times.

**LEARNING & DEVELOPMENT**

Undertake ongoing training as required for the role of the care co-ordinator.

Take an active role in 1-2-1s and appraisals.

**SAFEGUARDING RESPONSIBILITIES**

Adhere to Safeguarding of Children, Adults and vulnerable people policies. All employees have a responsibility to support the organisation in our duties by:

- Attending mandatory training on Safeguarding children and adults.
- Making sure they are familiar with their and the organisations requirements under relevant legislation.
- Adhering to all relevant national and local policies, procedures, practice guidance (e.g. LSCB Child Protection Procedures and Practice Guidance) and professional codes.

Ensure safeguarding processes are followed and concerns are escalated for vulnerable individuals.

Adhere to information governance polices and processes.

**MOBILITY**

You will be expected to work across sites in Rushcliffe as required, which may include care homes, GP practices and other identified bases.

**BEHAVIOURS**

Partners Health staff should strive towards the following behaviours to support their professional development and working life
- Communicate appropriately and clearly and know when to listen
- Polite and professional at all times
- works on own initiative
- Organised, Structured and Purposeful
- Diplomatic, Tactful, Emotionally Aware
- Determined, Focused and Resilient
- Self -Aware as an individual and part of a team
- Happy to Contribute, Respectful, Adaptable
- Eager to learn and seek the highest outcomes
- Patient and outcome focused
- Respectfully challenging and decisive
- Know when to ask for help
- Work Safely
- Visible leadership and consistent management

**ADMINISTRATION & GENERAL**

As an employee of PartnersHealth it is expected that you will take due diligence and care in regard to any information collected, recorded, processed or handled by you during the course of your work and that such information is collected, recorded, processed and handled in compliance with organisation requirements and instructions.

To work to the agreed standards, policies and procedures, values and beliefs of the organisation

The duties of this post are a guide to the range of responsibilities that may be required. These may change from time to time to meet the needs of the service and/or the development needs of the post holder. This job description will be revised regularly to take accoun

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