Funeral Service Operative

2 weeks ago

Leeds, United Kingdom Dignity Funerals Full time

**Funeral Service Operative**

Full-time / Permanent

Mahony & Ward Funeral Directors /Pudsey

£21,333 per annum + on-call hours + ancillary payments

37.5 hours per week / (Monday - Friday; 08:30 am - 17:00 pm)

Accruing 22 - 25 days holiday + bank holidays | Sick pay eligibility after 12-month qualifying period | Life Assurance 2 x salary

At Dignity, we are proud to work in a unique industry. We succeed by helping people through difficult times with compassion, respect, openness and care.

We offer a range of challenging and rewarding roles for caring individuals across the funeral profession, and we continually invest in our staff, premises and vehicles so that we can ensure clients and their loved ones receive the highest standard of care. Every day, we want to exceed our customers’ expectations. We aim to do this by persistently delivering excellent client service through the continued dedication of our people.

**At Mahony & Ward Funeral Directors, we understand how difficult it can be to lose a loved one. We are here to help you by planning and arranging a fitting farewell on your behalf. You can depend on us to support you every step of the way.**

Mahony & Ward Funeral Directors is looking for a professional and compassionate individual to join our collaborative and dedicated team as a Funeral Service Operative. Our values: Professional, Compassion, Respect & Knowledge form the basis of all our interactions and recognising this, you will be giving back to families in a critical time whilst ensuring that their loved ones are treated with the utmost respect and dignity.

Alongside a highly collaborative, dedicated, and supportive management team, we will give you the room to stretch and develop within the industry. With both training and learning opportunities, our dedicated Learning and Development team and management team will ensure that you are delivered full training to confidently perform this role and will also aim to promote your progression. Alongside this, Dignity Plc really believes in our people, so you will also have access to a wide range of Mental and Financial Well-being tools, access to financial support and a broad range of benefits.

**What Will I Be Doing as A Funeral Service Operative?**

As a Funeral Service Operative, you will be at the very heart and focal point of our business, persistently delivering consistently high levels of client services to the deceased and their families.

Some of our posts will require you to assist our on-call rota at night and at the weekend, though this will be fully discussed with you throughout the recruitment process.

Other duties will include:

- Deliver consistently high levels of client service to the deceased and their families
- Participate in the on-call arrangements and bring the deceased into our care
- Preparing and ensuring the cleanliness of vehicles
- Being part of the funeral service by bearing the coffin and driving company vehicles
- Assisting the Funeral Director with pre-funeral checks, including route planning and address checking.

**What Do I Need?**
- A Full UK Driving Licence.
- Proactive approach and ability to communicate effectively with a wide range of people, both in-person and remotely.
- Presentable at all times, acting with professional conduct and showing empathy.
- Excellent attention to detail is **(Essential)**.
- A passion for customer service

**Advantageous**:

- Previous experience in the industry, though this is not required, as full training will be provided.

Dignity Plc is an equal opportunity employer where we celebrate diversity across our business. We are committed to creating an inclusive environment for all our employees; therefore, all our employment decisions are assessed based on qualifications, merit and business need.

**What are the next steps?**

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**Equality, Diversity and Inclusion Statement**

Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences.

We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and take decisive, informed and bold action to promote inclusion and belonging.

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