Night Receptionist

4 weeks ago


London, United Kingdom The Langham London Full time

**Night Receptionist (maternity cover - 30 hours per week)**:
**Front Office**:
The Langham, London; Europe’s first Grand Hotel and Forbes 5* rated property, is currently recruiting for the Night Receptionist to join our talented Front Office team. We are currently seeking to recruit a true hospitality professional, with the flair to deliver service at the highest level.

In the role of the Night Receptionist your key focus will be to:

- ensure that all guests have received an efficient and friendly check-in, rooming and check out procedures
- respond to all guest queries and being proactive in your approach
- dealing with complaints within bounds of responsibility and according to hotel procedure, referring to the Night Manager where necessary
- ensure that the requirements of the hotel’s credit policy are adhered to without exception unless instructed otherwise by the Night Manager
- maintain an excellent standard of computer input in accordance with departmental standards

Do you have?
- previous experience in a similar role or an operational and guest facing role in a similar Hospitality environment
- excellent customer service skills
- great attention to detail
- ability to work under pressure
- immaculate personal presentation
- previous experience of Opera PMS (advantageous)

Apart from a competitive salary, we also offer an excellent range of colleague benefits; such as:

- 4 weeks holidays plus 8 bank holidays (which attract time off in lieu when worked)
- meals on duty
- uniform supplied and laundered
- nights premium payment
- complimentary accommodation at other Langham Hotels
- discounted accommodation at The Langham, London
- discounts for you and your friends and family in our food and beverage outlets and on Spa treatments
- a subsidised taxi journey (£20) for any shift you are scheduled to work between 00:00 and 05:00hrs
- pension plan
- life insurance
- eye test vouchers
- cycle to work scheme
- season travelcard loan
- colleague recognition system - being recognised and rewarded for positive guest comments or when you go the extra mile
- learning and development opportunities, which also include paid and unpaid cross departmental training opportunities
- two staff parties per year and a number of colleague social and community events

Langham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under The Langham Hotels and Resorts and Cordis Hotels and Resorts brands. It is the hospitality arm of Great Eagle Holdings, a leading property development company in Hong Kong.

The Langham, London is an equal opportunities employer. We recruit and develop our colleagues without reference to age, disability, sex, sexual orientation, gender identity, race or ethnicity, religion or belief, marriage/civil partnership status or pregnancy and maternity status. Our workplace is inclusive and we invite qualified applicants from a diverse range of backgrounds to join us and develop rewarding careers with us.

The Langham London, London’s Original Grand Hotel and flagship of the international Langham Hospitality Group comprises 380 luxury bedrooms and suites, the acclaimed Roux at The Landau and


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