Customer Service Advisor

2 weeks ago


Covent Garden, United Kingdom LGC Full time

Are you an Art and Design enthusiast? Are you looking to work in an Aladdin's Cave of all things Creative? Does working with a creative and energetic team get you excited? If so, we want to hear from you

At the London Graphic Centre, we have a rare opportunity to join our team as a Customer Service Advisor. Since 1973, London Graphic Centre has been in Covent Garden providing artists and designers with the tools that spark their creativity. The flagship store, opened in 1996, is a treasure trove of creative supplies, stationery, gifts and more.

**Role benefits**:

- Fantastic training to help you complete your role and be the best you can be, with the option to?continue your development into a more senior role, if you choose to progress within the business
- A great Team to work with where you can progress and make a difference at all levels
- Ongoing incentives to reward your performance
- Fun working environment with regular social events
- Eligible to join the enhanced pension scheme after 12 month's service but auto enrol after 3 month's service
- Generous discount at The London Graphic Centre and the other brands within the Theo Paphitis Retail Group

**What is the role?**

Responsible for providing a quality service to customers over the phone and online ensuring that at all times the customer is dealt with promptly, efficiently and effectively. Drive sales through effective account management and seek new sales opportunities. The role requires excellent organisational skills and a desire to build sales and customer relations. This is a small department, and you will be supporting the team operationally across all roles.

**What will your key responsibilities be?**
- Provide excellent and accurate advice, information, and guidance on our product ranges, prices and services
- Take incoming customer calls, process orders and answer enquiries
- Ensure orders are delivered within the lead time agreed and customers are notified immediately of any changes
- The processing and managing of marketplace and website orders
- Develop and maintain long-term relationships with account customers
- Identify opportunities to grow the business with existing and new clients
- Maintain working knowledge of products and services
- Ensure that you manage and organise admin duties and your workstation
- Initiate contact with and make outbound calls to customers

**Who are we and why us?**

London Graphic Centre is part of the Theo Paphitis Retail Group, which comprises London Graphic Centre, Ryman, Robert Dyas and Boux Avenue.

We are a people oriented Company made up of a diverse mix of talented people in a variety of roles, which thrives on supporting colleagues by providing them with the knowledge, tools, policies and procedures to excel in their role. We are committed to providing our colleagues with development opportunities, job satisfaction and of course some fun whilst working

**The London Graphic Centre is committed to the unlearning of unconscious bias, diversity and inclusion long term, which will remain a key focus for all aspects of our business and operations. We aim to be transparent in our efforts to become a thriving, diverse and inclusive place to work.


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