Client Services Advisor

4 weeks ago


London, United Kingdom Fortius Full time

**Job Title**:

- Client Services Advisor

**Department**:

- Patient Services

**Contract Type -** Permanent Full-Time 37.5hours per week AM&PM shift patterns
**Salary**:

- £23,000

**Job Overview**

Fortius Clinic is now the UK’s largest private orthopaedic group. We are building our business on a passion for excellence, an innovative approach in all that we do and working together to put patients first. We require a Client Services Advisor to become part of a talented, dedicated team of people committed to providing the very best in orthopaedic and sports injury care. We have three Outpatient Diagnostic and Treatment Centres (ODTCs), in Marylebone, Wimbledon and in the City. We also have a Surgical Centre in Marylebone. This is an opportunity to join the outpatient team at all sites.

The Client Services Advisor will be the voice of Fortius, directing calls ensuring callers reach the relevant team with the shortest pathway, ensuring all patient confidentiality is respected. Many of our visitors touch different services in the same day or on multiple visits. This can include appointments for wound care through to imaging, to the settlement of their accounts to assisting with insurance queries. Attention to detail, ability to focus on that individual patient’s pathways, a friendly ‘can-do’ attitude and excellent teamwork are all key factors to success in this role.

**Principal Accountabilities**
- Answering, transferring, and forwarding calls via the clinic switchboard in an efficient and courteous manner to company standards - high quality, courteous, patient focused manner always maintaining patient confidentiality.
- Take accurate messages and act on these in a timely manner so that they are responded to quickly by the appropriate person/team.
- Provide basic support for the Fortius Clinic patient portal.
- Provide other ad hoc administrative and switchboard duties as instructed by Client Services Supervisor.
- Assess and organise own workload and communicate work priorities, organising workload in conjunction with other team members.
- Participate in the departmental rota, being flexible in responding to service needs.
- Work in conjunction with and assist with other departments, as necessary.
- To undertake any other duties commensurate with the role as required by the line manager.

**Main Contacts**

Consultants and Medical Secretaries
- Outpatient and Surgical Centre Staff
- Patients, relatives, and visitors to the ODTCs and Fortius Surgical Centre
- Housekeeping staff
- FOH Supervisors
- Consultant Support Advisors
- Client Services Supervisor

**Essential -**

Strong verbal and written communication skills

Good telephone manner

At least two years administrative experience

**Desirable -**

Experience in similar role within healthcare

**Equality & Diversity**

All Fortius employees must have respect for every individual, treating everyone with dignity, courtesy, fairness and consideration, and welcoming and accepting differences between people. It is the responsibility of every employee to work towards the elimination of all discrimination and prejudice.

**Health & Safety**

All Fortius employees have a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions. Employees are required to co-operate with management to enable Fortius to meet its own legal duties.

**Infection Control**

It is the responsibility of all staff to recognise their role in maintaining a safe environment for patients, visitors and staff to minimise the risk of avoidable Healthcare Associated Infection. Employees are responsible for ensuring that they are fully aware of the Fortius Infection Prevention and Control policies.

**Quality Governance**

All Fortius employees must adhere to Fortius policies and procedures and seek advice on these when in doubt as to their scope and applicability. Employees are specifically reminded that they must respect the confidentiality of all information they have access to during their employment including personal data.


  • Service Advisor

    2 weeks ago


    London, United Kingdom HDR Advisor Full time €14

    We are currently looking for a Sales Advisor/Survey Team to join our expanding Housing Disrepair team.. The ideal candidate is self-motivated and keen to learn as full training is provided to meet our clients’ standards as well as our own.. In this role, you will be working in a team environment within the community speaking face to face with Council &...


  • London, United Kingdom Cherry Pick People Full time

    **REGION**: - london-c**SALARY**: **JOB TYPE**: Permanent **REF**: KC5518 **Central London** **£26k basic** **£50k OTE** We are looking for an enthusiastic and driven individual to join the UK’s leading home buying company as a Client Services Advisor, working closely with homeowners to provide advise on the sale of their property. **Client Services...


  • London, United Kingdom HDR Advisor Full time €14

    We are currently looking for a Sales Advisor/Survey Team to join our expanding Housing Disrepair team.. The ideal candidate is self-motivated and keen to learn as full training is provided to meet our clients’ standards as well as our own.. In this role, you will be working in a team environment within the community speaking face to face with Council &...


  • London, United Kingdom Aon Corporation Full time

    Posting Description: **Client Service Advisor** - Are you looking for a new challenge within a supportive environment? Are you passionate about delivering a high quality and efficient service to clients? _If so, then come and join our Financial Service Group team that offers the flexibility to work both virtually and from our London/Chelmsford...


  • London, United Kingdom Mason Blake Full time

    Our client, a boutique Wealth Management house is looking to hire a **Private Client Services Advisor** to join their growing Client Services team in London. The **Private Client Services Advisor** responsibilities will be: Manufacturing and producing monthly valuations for SIPP providers and clients, alongside periodic client reporting. Involvement in...


  • London, United Kingdom BARBRI Global Full time

    Department: Global Location: London/Cardiff Job Title: B2B Client Services Advisor Report to: Head of New Business & Account Management Date: 1st January 2023 **Summary** At BARBRI, we believe that every student deserves the most effective education experience possible. We believe that by working with the global legal profession more closely, we can...


  • London, United Kingdom BARBRI Global Full time

    Department: Global Location: London/Cardiff Job Title: B2B Client Services Advisor Report to: Head of New Business & Account Management Date: 1st January 2023 **Summary** At BARBRI, we believe that every student deserves the most effective education experience possible. We believe that by working with the global legal profession more closely, we can...


  • London, United Kingdom Fortius Full time

    **Job Overview**: Fortius Clinic is now the UK’s largest private orthopaedic group. We are building our business on a passion for excellence, an innovative approach in all that we do and working together to put patients first. We require a Client Services Advisor to become part of a talented, dedicated team of people committed to providing the very best in...


  • London, United Kingdom Deva Services Full time

    Deva Recruitment are looking for a Customer Service Advisor to work with their client based in Greenford The Job - Monday to Saturday - 5 days out of 7 - Between the hours of 9am-8pm - MUST BE ABLE TO PASS AN ENHANCED DBS CHECK **Role & Responsibilities**: - To answer and deal professionally with incoming phone calls from occupational therapists and...


  • London, United Kingdom Switch Advisor Consultancy Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our clients and ensuring their needs are met. **Duties**: - Communicate with clients in person to address inquiries, resolve issues, and...


  • London, United Kingdom BARBRI Global Full time

    **Summary** At BARBRI, we believe that every student deserves the most effective educational experience possible. We believe that by working with the global legal profession more closely, we can effectively bridge the gap between university and employment by creating effective learning and development to enhance the qualifications and employability skills...


  • London, United Kingdom BARBRI Global Full time

    **Summary** At BARBRI, we believe that every student deserves the most effective educational experience possible. We believe that by working with the global legal profession more closely, we can effectively bridge the gap between university and employment by creating effective learning and development to enhance the qualifications and employability skills...


  • London, United Kingdom Prospectus Full time

    A fantastic opportunity has arisen for a Client Advisor to join a leading occupational benevolent organisation on a fixed term contract, until July 2024. Our client specialises in providing help and assistance to professional people and their families impacted by adverse circumstances. The charity provides independent advice, guidance, case management and...


  • London, United Kingdom HSBC Full time

    Who is HSBC Innovation Banking? We’re the power behind the UK’s forward-thinkers, future-makers and leap-takers, helping them ignite the bold ideas that reshape our world. We offer flexible banking solutions for start-ups, scale-ups, growth businesses, investors and those working towards IPO. Whether it’s comprehensive banking, managing cashflow,...


  • London, United Kingdom HSBC Full time

    Who is HSBC Innovation Banking? We’re the power behind the UK’s forward-thinkers, future-makers and leap-takers, helping them ignite the bold ideas that reshape our world. We offer flexible banking solutions for start-ups, scale-ups, growth businesses, investors and those working towards IPO. Whether it’s comprehensive banking, managing cashflow,...


  • London, United Kingdom HSBC Full time

    Who is HSBC Innovation Banking? We’re the power behind the UK’s forward-thinkers, future-makers and leap-takers, helping them ignite the bold ideas that reshape our world. We offer flexible banking solutions for start-ups, scale-ups, growth businesses, investors and those working towards IPO. Whether it’s comprehensive banking, managing cashflow,...


  • London, United Kingdom HSBC Full time

    Who is HSBC Innovation Banking? We’re the power behind the UK’s forward-thinkers, future-makers and leap-takers, helping them ignite the bold ideas that reshape our world. We offer flexible banking solutions for start-ups, scale-ups, growth businesses, investors and those working towards IPO. Whether it’s comprehensive banking, managing cashflow,...


  • London, United Kingdom HSBC Full time

    Who is HSBC Innovation Banking?We’re the power behind the UK’s forward-thinkers, future-makers and leap-takers, helping them ignite the bold ideas that reshape our world. We offer flexible banking solutions for start-ups, scale-ups, growth businesses, investors and those working towards IPO. Whether it’s comprehensive banking, managing cashflow,...


  • London, United Kingdom HSBC Full time

    Job Description This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Opening date 30-May-2024 Closing date 13-Jun-2024 Job description Who is HSBC Innovation Banking? We're the power behind the UK's forward-thinkers, future-makers and leap-takers, helping them ignite the bold ideas...


  • London, United Kingdom HSBC Full time

    Job Description This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. Opening date 30-May-2024 Closing date 13-Jun-2024 Job description Who is HSBC Innovation Banking? We're the power behind the UK's forward-thinkers, future-makers and leap-takers, helping them ignite the bold ideas...