Client Services Advisor

2 weeks ago

London, United Kingdom BARBRI Global Full time

Department: Global Location: London/Cardiff
Job Title: B2B Client Services Advisor
Report to: Head of New Business & Account Management
Date: 1st January 2023

**Summary**

At BARBRI, we believe that every student deserves the most effective education experience possible. We believe that by working with the global legal profession more closely, we can effectively bridge the gap between university and employment by creating effective learning and development to enhance the qualifications and employability skills of the legal profession and aspiring lawyers.

As B2B Client Services Advisor, you will be responsible for supporting the Client Services Manager for all
BARBRI Global products. This will include account management administration and establishing and overseeing course delivery for all BARBRI International B2B clients. The B2B Client Services Advisor will be a key member of the New Business & Account Management Team and will establish a very close working relationship with BARBRI’s Global Operations Team and the rest of the New Business & Account
Management Team.

You will be a part of a talented New Business & Account Management Team and will help maintain BARBRI’s relationships with external agents and partners. You will have a background in client services and experience of excellent customer service.

**Priorities for the business**
- **Driving Execution - **Translates strategic priorities into operational reality; Aligns communication, accountabilities, resource capabilities, internal processes, and ongoing measurement systems to ensure that strategic priorities yield measurable and sustainable results.
- **Building Partnerships - **Identifies opportunities and takes action to build strategic relationships between one's area and other areas, teams, departments, units, or organisations to help achieve business goals.

**Position Responsibilities**
- Support the New Business & Account Management Team in maintaining BARBRI’s global B2B revenue streams to meet organisational budget and strategic priorities.
- Support the New Business & Account Management Team to build and sustain strong relationships with key clients and act as a trusted partner for individuals within these organisations responsible for organisation of legal training, learning and development.
- Maintain excellent relationships with clients and support them through the delivery of an efficient and effective account management and client services provision to meet their expectations and demands.
- Service fully all client needs from enrolment to feedback for all BARBRI Global products and support client training needs analysis where appropriate.
- Ensure course delivery organisation satisfies clients’ needs and maximise client retention through the provision of excellent customer service and achievement of existing SLA/KPIs.
- Ensure client services systems and processes are kept up to date to ensure effectiveness and identify opportunities to streamline and improve processes.
- Assist with the creation of new leads and B2B market opportunities through relationship building and cross-selling.

**Generally**

As a member of the BARBRI global team, you will:

- act as a role model and ambassador for the company to enhance BARBRI’s brand awareness and perception;
- carry out a wide range of activities to ensure the success of the BARBRI global business;
- attend and contribute to team meetings; and
- track and report project progress to the Senior Director of Business Development.

**Qualifications and experience**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Bachelor’s degree or other relevant education level preferred
- Experience in client services management
- Previous use of salesforce or other CRM systems an advantage
- Ability to communicate key messages to our customers
- Ability to communicate at a professional level
- Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
- Adaptability—adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
- Problem-solving—identifies and resolves problems in a timely manner and gathers and analyses information skillfully

**Language Ability**:
Ability to read, analyze, and interpret common business and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, faculty, or members of the legal community. Ability to develop and deliver persuasive presentations.

**Mathematical Ability**:
Ability to calculate figures and amounts such as discounts, interest, commissions, propo

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