Transport Operator

2 weeks ago

Biggleswade, United Kingdom Menzies Distribution Full time

Menzies Distribution are currently recruiting for an experienced Transport Operator to work out of our depot in Biggleswade on a full-time, permanent basis.

As Transport Operator, you will be responsible for overseeing all aspects of the distribution and despatch process, including customer service and administration.

**Full-time, permanent**

**4 on 4 off shift pattern, 42 hours per week**

**6am until 6pm**

**Biggleswade**

Transport Operator duties:

- Maintenance and Management of the Transport Management System (TMS).
- Ensure effective and efficient use of driver and vehicle resources.
- Ensuring customer requirements are administered in a timely, controlled and recorded manner.
- Liaise, support and develop effective working relationships with internal and external customers and suppliers.
- Promote effective and efficient standards of work, in order to comply with transport legislation, company policy and Health & Safety legislation.
- Promotion and adherence to site policy and procedure.
- Managing Driver hours, WTD rules.
- To carry out investigations or incident reports in relation to any vehicle incidents when necessary.
- Ensure all agency drivers are inducted correctly and Compliance is monitored.
- Manage tachograph infringements to ensure full compliance.
- Manage driver briefing / de-briefing including downloading driver digicards.
- Co-ordinate drivers including managing holiday and sickness cover.
- Query investigation and resolution.
- Preparing and submitting various KPI reports.
- Record, monitor & be proactive in achieving improved fuel efficiency and better MPG.
- Writing and issuing of any driver procedures and site processes.
- Cross functional interaction (Warehouse / Drivers or Contractors / Customers).
- Undertake any other duties that are reasonably requested.
- Participation in project work.
- Good communication skills are essential with the ability to express empathy with customers
- Excellent written and verbal skills are essential.
- Experience resolving disputes in a fair and calm manner and be able to identify issues, which could potentially become problematic and avoid situations arising.
- Report writing on Customer Service activity and proposed recommendations on how improvements could be made for the benefit of the company and its customers.
- planning or scheduling experience
- Knowledge of Drivers Hours, Tachograph and WTD legislation.
- Knowledge of Health & Safety.
- Knowledge of transport systems.
- Strong negotiating skills.
- Ability to grasp new ideas, develop and assist in implementing better working practices and methods.

Company benefits:

- Pension Scheme
- Cycle2Work scheme
- Employee Assistance Program
- SPIRIT Awards - Peer to Peer recognition

INCLUSION

Menzies Distribution is committed to creating a fair and inclusive environment where employees feel safe, proud and valued. We encourage ways of working that treat everyone fairly and with respect, and we look to create opportunities to improve the diversity of our workforce across all areas of the business.

We seek to attract and recruit people from the widest talent pool, who reflect the society in which we work. And we aim to encourage an inclusive culture where people can feel empowered to be the very best they can be, and to reach their full potential creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate

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