Current jobs related to Technical Support Agent - Belfast - WorkPal

  • Technical Helpdesk Agent

    2 months ago

    Belfast, United Kingdom Brook Street UK Full time

    Brook Street is delighted to be working on behalf of our client in Belfast City Centre who are seeking a technically proficient individual to join our team as a Technical Helpdesk Agent specialising in VoIP (Voice over Internet Protocol) and Telecoms. The ideal candidate will possess a solid understanding of VoIP technologies, telecommunications systems, and...

  • Technical Support Specialist

    2 weeks ago

    Belfast, United Kingdom VANRATH Full time

    Technical Support Agent OpportunityVANRATH is proud to partner with a global software provider in their search for skilled Technical Support Agents to join their bilingual support team.This exciting opportunity is based in Belfast and offers a hybrid work arrangement, with 3 days spent in the office and 2 days working from home.As a Technical Support Agent,...

  • Technical Support Specialist

    2 weeks ago

    Belfast, United Kingdom VANRATH Full time

    Technical Support Agent OpportunityVANRATH is proud to partner with a global software provider in their search for skilled Technical Support Agents to join their bilingual support team.This exciting opportunity is based in Belfast and offers a hybrid work arrangement, with 3 days spent in the office and 2 days working from home.As a Technical Support Agent,...

  • Technical Support Specialist

    5 days ago

    Belfast, United Kingdom VANRATH Full time

    Technical Support Agent OpportunityVANRATH is proud to partner with a leading software provider to find talented Technical Support Agents to join their bilingual support team in Belfast.This exciting opportunity offers a hybrid work arrangement, with three days spent in the office and two days working from home.About the RoleAs a Technical Support Agent, you...

  • Technical Support Specialist

    5 days ago

    Belfast, United Kingdom VANRATH Full time

    Technical Support Agent OpportunityVANRATH is proud to partner with a leading software provider to find talented Technical Support Agents to join their bilingual support team in Belfast.This exciting opportunity offers a hybrid work arrangement, with three days spent in the office and two days working from home.About the RoleAs a Technical Support Agent, you...

  • Technical Support Specialist

    7 days ago

    Belfast, United Kingdom VANRATH Full time

    VANRATH is proud to partner with a leading software provider in their search for skilled Technical Support Agents to join their multilingual support team in Belfast. This exciting opportunity offers a hybrid work arrangement, with three days spent in the office and two days working from home. As a Technical Support Agent, you will play a vital role in...

  • Technical Support Specialist

    7 days ago

    Belfast, United Kingdom VANRATH Full time

    VANRATH is proud to partner with a leading software provider in their search for skilled Technical Support Agents to join their multilingual support team in Belfast. This exciting opportunity offers a hybrid work arrangement, with three days spent in the office and two days working from home. As a Technical Support Agent, you will play a vital role in...

  • Technical Support Specialist

    7 days ago

    Belfast, United Kingdom VANRATH Full time

    VANRATH is proud to partner with a leading software provider in their search for skilled Technical Support Agents to join their multilingual support team in Belfast. This exciting opportunity offers a hybrid work arrangement, with three days spent in the office and two days working from home. As a Technical Support Agent, you will play a vital role in...

  • Technical Support Specialist

    7 days ago

    Belfast, United Kingdom VANRATH Full time

    VANRATH is proud to partner with a leading software provider in their search for skilled Technical Support Agents to join their multilingual support team in Belfast. This exciting opportunity offers a hybrid work arrangement, with three days spent in the office and two days working from home. As a Technical Support Agent, you will play a vital role in...

  • Technical Support Specialist

    7 days ago

    Belfast, United Kingdom VANRATH Full time

    VANRATH is proud to partner with a leading software provider in their search for skilled Technical Support Agents to join their multilingual support team in Belfast. This exciting opportunity offers a hybrid work arrangement, with three days spent in the office and two days working from home. As a Technical Support Agent, you will play a vital role in...

  • Technical Support Specialist

    7 days ago

    Belfast, United Kingdom VANRATH Full time

    VANRATH is proud to partner with a leading software provider in their search for skilled Technical Support Agents to join their multilingual support team in Belfast. This exciting opportunity offers a hybrid work arrangement, with three days spent in the office and two days working from home. As a Technical Support Agent, you will play a vital role in...

  • Technical Support Specialist

    7 days ago

    Belfast, United Kingdom VANRATH Full time

    VANRATH is proud to partner with a leading software provider in their search for skilled Technical Support Agents to join their multilingual support team in Belfast. This exciting opportunity offers a hybrid work arrangement, with three days spent in the office and two days working from home. As a Technical Support Agent, you will play a vital role in...

  • Technical Support Specialist

    7 days ago

    Belfast, United Kingdom VANRATH Full time

    VANRATH is proud to partner with a leading software provider in their search for skilled Technical Support Agents to join their multilingual support team in Belfast. This exciting opportunity offers a hybrid work arrangement, with three days spent in the office and two days working from home. As a Technical Support Agent, you will play a vital role in...

  • Technical Support Specialist

    7 days ago

    Belfast, United Kingdom VANRATH Full time

    VANRATH is proud to partner with a leading global software provider to find a skilled Technical Support Agent to join their bilingual support team in Belfast.This is an exciting opportunity for individuals with a background in IT or customer service to transition into a technical support role.Key Responsibilities:Provide technical assistance to customers via...

  • Technical Support Specialist

    7 days ago

    Belfast, United Kingdom VANRATH Full time

    VANRATH is proud to partner with a leading global software provider to find a skilled Technical Support Agent to join their bilingual support team in Belfast.This is an exciting opportunity for individuals with a background in IT or customer service to transition into a technical support role.Key Responsibilities:Provide technical assistance to customers via...

  • Technical Support Specialist

    4 days ago

    Belfast, United Kingdom VANRATH Full time

    VANRATH is proud to partner with a leading software provider to find a skilled Technical Support Agent to join their multilingual support team in Belfast.This exciting opportunity is based in Belfast on a hybrid schedule, with 3 days in the office and 2 days working from home.The ideal candidate will have a background in IT or customer service and be fluent...

  • Technical Support Specialist

    4 days ago

    Belfast, United Kingdom VANRATH Full time

    VANRATH is proud to partner with a leading software provider to find a skilled Technical Support Agent to join their multilingual support team in Belfast.This exciting opportunity is based in Belfast on a hybrid schedule, with 3 days in the office and 2 days working from home.The ideal candidate will have a background in IT or customer service and be fluent...

  • Technical Support Officer

    4 months ago

    Belfast, United Kingdom VANRATH Full time

    **Technical Support Officer (Public Sector)** Are you looking for a **Technical Support Officer **role? Interested in working for a Public Sector organisation? **VANRATH** are assisting a major Public Sector organisation with the recruitment of a **Technical Support Officer **in Belfast. The role will initially run for around 6 months, with this highly...

  • Call Centre Agent

    4 months ago

    Belfast, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Call Center Agent: Where Ambition, Drive, Teamwork, and Competition Thrive in Belfast! Are you a passionate, driven, and competitive individual who thrives in a team-oriented environment? We are looking for top-notch Call Center Agents to join our dynamic team and elevate our customer service to new heights. **About Us**: We pride...

  • Call Centre Agent

    4 months ago

    Belfast, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Call Center Agent: Where Ambition, Drive, Teamwork, and Competition Thrive in Belfast! Are you a passionate, driven, and competitive individual who thrives in a team-oriented environment? We are looking for top-notch Call Center Agents to join our dynamic team and elevate our customer service to new heights. **About Us**: We pride...

Technical Support Agent

4 months ago

Belfast, United Kingdom WorkPal Full time

**OUR BUSINESS**

WorkPal is a cloud-based field service management software allowing both online and offline working, designed to bring field service operations into the digital era.

We have over 10 year’s experience under our belt and having achieved multiple industry awards, together with our recently announced investment of £1million over a 2 year period, we are excited to grow our business further and are looking for a Technical Account Manager to help us on our journey.

**THE ROLE**

The Technical Support Agent is a critical part of our Team. You will be responsible for the support of our existing customer base. As the principal contact for our customers, you will work to identify growth opportunities ensuring we maintain consistently high renewal rate.

As a Technical Support Agent you will drive to achieve customer satisfaction through several support and account-based activities, including supporting customers, being an advisor and source of advice for customers and understanding customer issues and ensuring customers receive regular updates. You will also be able to generate opportunities through upselling and additional training to existing customers.

**Reporting to**: Operations Manager

**Location**: Grove House, 145-149 Donegal Pass, Belfast, BT7 1DT

**Hours of work**: 39.5 per week excluding meal breaks

**Salary**: Depending on Experience

**Your team**

The Teams are spread across our offices in Belfast and London. They work closely alongside each other and comprise of Sales, Implementation and Support Teams.

**Are you our new **Technical Account Manager**?**
- Experience in a similar role
- Have a customer-centric approach, with a desire to deliver the best for our customers
- Be proactive and enjoy collaborating across teams to deliver great business outcomes
- Good interpersonal skills and the ability to build trust and rapport with stakeholders at all levels
- Software/SAAS sales experience preferred
- Ensure any complaints/escalations are responded to immediately and communicated efficiently
- Ability to quickly develop an understanding of WorkPal software
- Exceptional customer service and troubleshooting/problem solving skills
- Ability to work effectively under pressure and to perform well in a team dynamic

We are an equal opportunities employer. We adhere to all relevant legislation and offer services regardless of age, race, sex, disability or religious belief.

**Job Types**: Full-time, Permanent

Pay: £23,500.00-£25,000.00 per year

**Benefits**:

- Company events
- Company pension
- Referral programme

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Commission pay

Application question(s):

- How many years of SAAS experience do you have?

**Experience**:

- Customer Service: 2 years (required)

Work Location: In person