Complaints Specialist

2 weeks ago


Kingston upon Thames, United Kingdom Howett Thorpe Full time

Overview An excellent opportunity has become available for a Complaints Specialist to work for this marketing leading organisation who are experiencing year on year growth. Complaints Specialist - About The Role You will have full ownership for your case load and will be responsible for ensuring deadlines are met. Carry out a full review of [...]

**Overview**:
An excellent opportunity has become available for a Complaints Specialist to work for this marketing leading organisation who are experiencing year on year growth.

**Complaints Specialist - About The Role**:

- You will have full ownership for your case load and will be responsible for ensuring deadlines are met.
- Carry out a full review of all aspects of customer concerns in line with company policy and guidelines.
- Using your own initiative to solve problems and make important choices.
- Making calls to customers at different stages of your investigation including the resolution of their complaint.
- Liaising with internal departments to gather information and identify opportunities for continuous improvement.
- Ensuring complaints are recorded accurately, investigated and resolved within regulatory timescales.

**The successful Complaints Specialist will have**:

- Experience of complaints handling would be advantageous however if you come from a customer facing role this could be a great opportunity for a career change.
- You will have excellent communication skills and be able to provide written responses with the ability to build great relationships based on integrity and trust.
- You will be an essential member of the team dealing with complaint cases, communicating confidently and effectively over the phone, sometimes in challenging circumstances and always in a friendly, empathetic and professional way.

**Complaints Specialist **-** Benefits**:

- Cenhtral location within close proximity of main transport links
- Healthcare
- Pension
- Hours are 9am-5pm

Refer a friend
If this job is not of interest to you, but you know a friend or colleague who may be interested, recommend them to us and receive a minimum of £150 in vouchers if we assist them in securing a permanent role and a minimum of £25 in vouchers if we place them in a temporary assignment. (Terms & conditions apply)



  • Kingston upon Thames, Greater London, United Kingdom Remedicare Full time

    Practice Manager Vacancy Reference: 62863 Location: SW15 Salary: 16ph- 18ph DOE Working Hours: Full time as below- Monday- 09:00-18:00 Tuesday- 08:30-17:30 Wednesday- 09:00-19:00 Thursday- 08:30-17:30 Friday- 08:30-17:30 Saturday- 1 per month - 09:00-14:00 Practice/ Further info:Large mixed fully digital practice Offering varied specialist treatments from...


  • Kingston Upon Thames, United Kingdom Remedicare Full time

    Practice Manager Vacancy Reference: 62863 Location: SW15 Salary: 16ph- 18ph DOE Working Hours: Full time as below- Monday- 09:00-18:00 Tuesday- 08:30-17:30 Wednesday- 09:00-19:00 Thursday- 08:30-17:30 Friday- 08:30-17:30 Saturday- 1 per month - 09:00-14:00 Practice/ Further info: Large mixed fully digital practice Offering varied specialist...


  • Kingston upon Thames, United Kingdom CRA GROUP LIMITED Full time

    3 months contract with the Royal Borough of Kingston Upon Thames Council_ **Job Summary**: - Seeking a professional with experience in Environmental Health or Housing Standards to join our Residential Enforcement Team. - We work as a shared service across Kingston and Sutton and deal with all aspects of residential environmental health. **Sample of Key...


  • Kingston upon Hull, United Kingdom Hull University Teaching Hospitals NHS Trust Full time

    The Senior Patient Experience and Engagement officer will provide effective management of Complaints and PALS, including ensuring all enquiries and complaints are handled, investigated and responded to in accordance with NHS and Trust legislation and guidelines, within specified statutory timelines. The Senior Patient Experience and Engagement Officer will...

  • Internal Sales

    4 days ago


    Kingston upon Hull, United Kingdom GCS Associates Full time

    **Role**:Internal Sales **Location**: Hull **Sector**:Timber Merchant **Package**:£25,000 - £32,000 + Bonus With a network of branches our client supplies an extensive range of timber to the construction sector. They are currently looking to recruit an experienced Internal Softwood Sales Specialist to join their busy sales office in Hull. **Key...


  • Walton-on-Thames, United Kingdom Return on Investment Ltd Full time

    **Customer Service Specialist - Automotive** **Location: Walton on Thames, **Surrey** **Hours: Mon-Thursday, 9am-5.30pm, Friday, 9am - 4.30pm** **Role overview** Return on Investment (ROI) is a market-leading business, providing the biggest names in the automotive sector with pioneering sales, customer service, tech and marketing solutions. We are...


  • Staines-upon-Thames, United Kingdom OP Full time

    **Customer Experience Advisor (Hybrid)** Our client is a leading flooring specialist who deliver incredible service for anybody and any budget. The secret to their success is their people. They are a family where everyone matters, they all work as a team and they try to do the right thing, theyare always on the lookout for ways to be better. Due to...


  • Newcastle upon Tyne, United Kingdom Broadway Travel Full time

    An exciting opportunity has arisen for a Cruise Social Sales & Service Specialist to join our growing team. This a full-time role based on a 40 hour per week rota basis, including evening and weekend working (flexible to meet the needs of the business).The role is predominantly home based however you may be required to work periodically from our Newcastle...


  • Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

    Are you passionate about Information Governance? We're looking for an organised and motivated Information Governance Specialist to join us and play a key role to ensure our organisation is doing the right thing with our data, especially patient and other personal data. The role will be based in the NHSBSA’s Security & Information Governance Team and will...

  • Cruise Social Sales

    7 days ago


    Newcastle upon Tyne, United Kingdom Broadway Travel Full time

    An exciting opportunity has arisen for a Cruise Social Sales & Service Specialist to join our growing team. This a full-time role based on a 40 hour per week rota basis, including evening and weekend working (flexible to meet the needs of the business).The role is predominantly home based however you may be required to work periodically from our Newcastle...


  • Newcastle upon Tyne, United Kingdom Jackson Hogg Ltd Full time

    Jackson Hogg are partnered with a specialist manufacturer within the food & packaging industries, on a Technical Manager position, reporting into the Managing Director. Your expertise in team management and leadership will be crucial in driving the success of our technical department. Provide technical expertise and ensure the implementation and...


  • Thames Valley, United Kingdom Triumph Consultants Ltd Full time

    **What's involved with this role**: **Interim EHO/Technical Officer** **Reference no: Kingston RQ842495** **Pay rate £31.91 per hour PAYE** **This opening assignment is for 3 months** To provide a range of professional and/or technical services within a single shared service across two council areas carrying out a portfolio of regulatory, compliance,...


  • Newcastle upon Tyne, United Kingdom Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust Full time

    We are looking for dynamic and motivated qualified professionals to work within the Surgeons Assistant team trust wide to provide safe and efficient care to our patients within the specialist area of General Surgery. This post will be suitable for an experienced registered nurse / ODP who has demonstrated a high level of clinical achievement and clinical...

  • Technical Manager

    3 weeks ago


    Newcastle upon Tyne, United Kingdom Jackson Hogg Ltd Full time

    Jackson Hogg are partnered with a specialist manufacturer within the food & packaging industries, on a Technical Manager position, reporting into the Managing Director. Job Summary: We are seeking a highly skilled and experienced Technical Manager to join our team. As a Technical Manager, you will be responsible for overseeing the technical operations of...

  • Technical Manager

    2 weeks ago


    Newcastle upon Tyne, United Kingdom Jackson Hogg Ltd Full time

    Jackson Hogg are partnered with a specialist manufacturer within the food & packaging industries, on a Technical Manager position, reporting into the Managing Director.Job Summary:We are seeking a highly skilled and experienced Technical Manager to join our team. As a Technical Manager, you will be responsible for overseeing the technical operations of our...

  • Technical Manager

    2 weeks ago


    Newcastle upon Tyne, United Kingdom Jackson Hogg Ltd Full time

    Jackson Hogg are partnered with a specialist manufacturer within the food & packaging industries, on a Technical Manager position, reporting into the Managing Director. Job Summary: We are seeking a highly skilled and experienced Technical Manager to join our team. As a Technical Manager, you will be responsible for overseeing the technical operations of...

  • Technical Manager

    2 weeks ago


    Newcastle upon Tyne, United Kingdom Jackson Hogg Ltd Full time

    Jackson Hogg are partnered with a specialist manufacturer within the food & packaging industries, on a Technical Manager position, reporting into the Managing Director. Job Summary:We are seeking a highly skilled and experienced Technical Manager to join our team. As a Technical Manager, you will be responsible for overseeing the technical operations of...


  • Newcastle upon Tyne, United Kingdom Kingdom Full time

    **An excellent opportunity has arisen to join Kingdom Cleaning as** a Area Mobile **Cleaner, working across several sites in and around the North East and Scotland.** **Applicants must have cleaning experience and be able to travel to different areas using a company vehicle.** **On average 40 hours per week. Various hours and shifts to suit the needs of...


  • Newcastle upon Tyne, United Kingdom The Newcastle upon Tyne Hospitals NHS Foundation Trust Full time

    **Duties and Responsibilities**: Clinical: Provide expert opinion on patients with fertility and/or general gynaecology problems and take independent responsibility for their clinical care. Manage general gynaecology and manage specialist reproductive medicine clinics. Undertake operating lists at the RVI. Provide the appropriate post-operative care for...


  • Newcastle upon Tyne, United Kingdom INICIO Ltd. Full time

    Here at INICIO Ltd, we pride ourselves on our values. Such values have enabled us to work alongside some of the biggest brand names across multiple sectors, such as; charity, finance, telecoms, media, energy and retail. As a result, we have gained new clients and need to expand our workforce to help achieve their goals. **Benefits**: - Fun, relaxed working...