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Night Porter

4 months ago

Colchester, United Kingdom Surya Hotels Full time

We are seeking enthusiastic, calm under pressure, team to be our next **Night Porter, **usually working a 4 on 4 off pattern of night shifts**.**

In a new era in hospitality, make your mark and really drive it forwards, embracing our ‘**_Ownership with Personality_**’ values.

Your responsibilities will include:

- Adopt a security and safety conscious attitude. Priority is to ensure our guest safety and satisfaction and safety of Hotel property
- check house lists, complete fire and safety walks, maintain quiet sleeping areas throughout nights.
- Complete Night checklists, including reception audits (keys, invoices, preparing for next day), complete cleaning schedules, preparing conference rooms and event space, check guests in and out, providing support for guest queries, for late service and early morning wake calls as required, commence breakfast set up as required.
- Attend to any incidents throughout night service
- responsible for checks and attendance in the event of a emergency services attendance.

**Experience and skills for role**:

- Experience of Night Working (preferred)
- Superb Customer Service skills
- gained on a reception desk or similar is highly advantageous.
- Minimum 1 years Hospitality experience preferred.
- Experience of presenting an environment that exceeds our Guest expectations.
- Excellent punctuality and attention to detail.

Restored to its former glory, The George Hotel has proudly sat on Colchester High Street in Essex, close to the City’s Castle, for over 500 years. It has always been at the center of bustling life in England’s oldest recorded town and with historical artefacts, medieval cellars dated back to AD60, period features and beautiful beams; it really is one of a kind and a place to remember Guests are welcomed to a lavish stay in our beloved hotel full of charm and history, invited to sleep in one of the 49 heritage rooms or suites with emperor beds or the 44 modern rooms of St Nicholas’ House. All rooms are full of designer touchers and period features you would expect form a hotel of this age.

Guests can enjoy cocktails, local draught lagers and ales and an extensive wine list from the contemporary bar. Dine in the relaxed two-tiered restaurant that offers a daily a la carte menu inspired by British and worldwide cuisines, using locally sourced and seasonal produce. Lighter lunches can be taken on the Moroccan style Courtyard area, or quintessential English Afternoon Tea in the Victorian Themed ‘T-at The George’ Tea room
- there’s something to suit all tastes at The George

With experience in guest services, ability to check guests in and out on systems and your calm methodical manner to ensure our guests and property is kept safe and secure during night-times you may be jus the person we're looking for

You will be an integral part of our hotel family, aspiring to exceed our guests needs, delivering a best in class service and creating experiences that embrace our heritage and the communities we work within.

**What we can offer you**:

- Access to Employee Assistance Programme - helping our hospitality team through any difficult times 24 hours a day, 7 days a week.
- WageStream - we offer the ability to access your wages as you earn them, or save as you earn too
- Discounted meals & stays across all of the groups hotels around the UK
- A development programme to continue your rise to becoming a **“Hospitality Superstar”- **We love to promote from within our teams - including apprenticeships, accredited and professional training.
- Bike to work scheme
- Flexible working hours
- Inclusion in tronc scheme

As a Company within Flying Trade Group's family of businesses we own and run 13 hotels and bars throughout East Anglia and Surrey. We're a diverse and dynamic Group, come join the family

INDHOTEL