Head Receptionist

Partington’s Holiday Centres Limited is a family owned company based in Blackpool, Lancashire. Established over 75 years ago, Partington’s specialise in unbeatable value Caravan Holidays. There are three fun filled Holiday Parks in Lancashire, Broadwater in Fleetwood, Newton Hall in Staining and Windy Harbour at Singleton, along with Black Beck Holiday Park in Cumbria and Tarn House in Skipton, North Yorkshire.

**During lockdown, we made a conscious decision to not lose any staff. We have retained skills and knowledge within the business and are now recruiting to enhance our customer service**

**Overview**

As our Head Receptionist you will be the first senior point of contact for all our guests and visitors. You will be an ambassador for **Broadwater Holiday Park,** promoting a welcoming, informative and professional environment and demonstrating the Company’s values at all times; FUN, FAMILY, FRIENDLY.

**Key Responsibilities**
- To promote and sell products and facilities to guests to support the parks expansion
- To be proficient with the checking in system
- To undertake the responsibilities of Duty Manager as and when required and ensuring a full handover.
- To train all Reception team members in the correct use of all associated equipment
- To ensure all Reception staff answer the telephone in a clear, positive and professional manner
- To ensure that all guests and visitors to the Park are greeted and assisted appropriately.
- To manage all issues related to the Reception team members including; issuing rosters, internal training, performance management and attendance management.
- To undertake the recruitment and selection of all Reception team members
- To ensure that all Reception team members are suitably trained in all security procedures including; access for contractors, key handling, CCTV and cash handling, when applicable to the Park.
- To ensure that the reception area is clear and tidy and GDPR compliant
- Ensure that all Reception team members are fully trained in banking, transactional and cash handling procedures.
- To be responsible for liaising with external and internal groups about any new promotions, procedures or training provisions.
- To control ancillary facilities such as lighting and security cameras which are linked to the main reception.
- To work with the Reception team members to enable them to handle customer complaints, comments and diffuse any difficult customer situations whilst understanding when to involve senior personnel.
- Ensure that detailed handovers are undertaken, recorded and monitored in the diary.
- Ensure that all procedures relating to the handling of cash and payments are followed
- To undertake the PDM’s for all Reception team members within the Company allocated timeframe.
- To monitor owners outstanding accounts.
- To coordinate and ensure the induction, training and development for all reception
**Key points**:

- Successful applicants must be able to provide original right to work documentation and a full (preferably clean) driving licence.
- Applicants must have a full valid (preferably clean) driving licence and must be able to produce right to work documentation. Successful applicants will also be required to undertake a basic DBS and DVLA licence check.

**Job Types**: Full-time, Permanent

**Salary**: £12.50 per hour

**Benefits**:

- Company pension
- On-site parking
- Referral programme
- Wellness programmes
Schedule:

- Day shift
- Holidays
- Monday to Friday
- Weekend availability
Application question(s):

- How many years Receptionist experience do you have?
- Do you have experience of leading a team?
- Are you willing to work weekends, as this role will include weekend work. Days to be discussed at interview?
- Do you now anyone who currently works for Partington's?
Licence/Certification:

- Driving Licence (preferred)