Customer/people Services Advisor

4 weeks ago

Salford, United Kingdom Page Personnel Full time

Great career progression opportunities.
- Large well established client.

**About Our Client**:
A large client in the retail sector can refer to a prominent retail company that operates on a national or international scale, serving a vast customer base and generating substantial revenue. These clients typically have a significant market presence, strong brand recognition, and a diverse range of products or services.
- Customer Support:

- Provide personalized and empathetic support to customers, ensuring their needs are met and concerns are addressed.
- Demonstrate active listening skills and display empathy to understand customers' perspectives and emotions.
- Tailor responses and solutions to customers' unique circumstances and requirements.
- Handle customer inquiries and issues with professionalism, patience, and a focus on resolution.Relationship Building:

- Establish rapport and build strong relationships with customers through trust and open communication.
- Recognize and acknowledge customer loyalty, addressing them by name and expressing appreciation for their business.
- Anticipate customer needs and preferences, offering personalized recommendations and solutions.
- Proactively engage with customers to follow up on previous interactions, ensuring their ongoing satisfaction.Problem Resolution:

- Identify and address customer concerns promptly, employing effective problem-solving skills.
- Collaborate with customers to understand the root cause of issues and provide suitable resolutions.
- Escalate complex or unresolved matters to the appropriate departments while maintaining ownership of the case.
- Follow up with customers to ensure satisfactory resolution and provide assistance with any additional needs.Communication and Interpersonal Skills:

- Display excellent verbal and written communication skills, conveying information clearly and effectively.
- Exhibit a positive and friendly demeanor, creating a welcoming and engaging customer experience.
- Effectively communicate complex information in a simplified manner for customer understanding.
- Adapt communication style to match the needs and preferences of different customers.Product Knowledge:

- Develop a comprehensive understanding of the organisation's products/services, features, and benefits.
- Stay updated with product/service updates and enhancements to provide accurate information to customers.
- Leverage product knowledge to guide customers in making informed decisions and maximising product value.
- Actively seek feedback from customers to identify areas for improvement and share insights with relevant teams.Team Collaboration:

- Collaborate with colleagues and cross-functional teams to share customer insights, best practices, and success stories.
- Participate in training sessions and workshops to enhance customer service skills and specialised knowledge.
- Contribute ideas and suggestions to improve customer service processes, particularly in the realm of people customer service.
- Support and mentor junior team members, sharing expertise and fostering a positive team environment.

**The Successful Applicant**:

- High school diploma or equivalent; bachelor's degree preferred.
- Previous experience in customer service, with a focus on people customer service, preferred.
- Strong interpersonal and communication skills, both written and verbal.
- Exceptional empathy and active listening skills to understand and address customer's emotional needs.
- Ability to remain calm and composed while dealing with challenging or frustrated customers.
- Proficient in using customer service software, CRM systems, and other relevant tools.
- Familiarity with the organisation's products/services and the ability to quickly learn and adapt to changes.
- Strong organisational skills and ability to prioritise tasks effectively.
- Flexibility to work in shifts, including weekends and holidays if required.

**What's on Offer**:
Competitive benefits package.

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