Business & Resolutions Support Ofccier

1 month ago


Stratford, United Kingdom Deekay Technical Full time

Role to investigate and respond to all Member Enquiries, Stage 1, stage 2 complaints and Housing Ombudsman cases Office based 5 days per week, Bridge Road Depot, Stratford E15 3LX (nearest DLR - Abbey Road)
- To be responsible for dealing effectively with the corporate complaints, Members enquiries and Ombudsman enquiries.
- To work as part of a team to deliver high quality responses to customers complaints and enquiries.
- To develop and maintain good relations with service areas and partner agencies
- Promote a positive image of the Council and to enhance its reputation.
- To take a lead role on a specific area of work or projects on behalf of the Manager

Experience needed:

- Experience of working in at least one of the following areas: Corporate complaints, Housing
- Experience of conducting detailed investigations of complaints preferably within a comparable local authority section.
- Experience of successfully dealing with Members and the public, including communicating difficult issues effectively orally and in writing
- Experience of working positively to engage with and understand the needs of stakeholders and Members.
- Experience of project management and/or research work and relevant techniques.
- Experience of working with computer based systems

Rate: £21.64 Umbrella

**Job Types**: Temporary contract, Full-time
Contract length: 3 months

**Salary**: £21.64 per hour

Expected hours: 36 per week

Schedule:

- Monday to Friday

**Experience**:

- business support: 1 year (preferred)
- hosuing resolutions: 1 year (preferred)
- local authority: 1 year (preferred)

Work Location: In person



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