Account Controller

We are looking for an account controller to be responsible for acting as the day-to-day contact for our customers. The account controller will provide outstanding customer service during the production of the customer’s books within our factory, understand and process customer orders and advise customers where necessary.

To be successful as an account controller, having at least a years’ experience in a customer facing role is essential, preferably in a B2B environment, be proficient in using Microsoft Office, and willing to learn to use our in-house CRM system.

The account controller will represent the customer’s needs within the business, develop strong working relationships with designated day to day contacts, co-ordinate estimate requests and production schedules and clearly communicating these to the customer alongside collaborating with internal and external partners, balancing in-house capability with customer requirements.

**About You**:

- This is an opportunity to be an active team player who is happy to learn in our customer service department.
- You will have a high level of attention to detail, particularly when dealing with multiple tasks.
- Hardworking with an enthusiastic and positive attitude.
- An ability to communicate clearly and effectively.
- Confident working in our fast-paced environment.
- GCSE English and Mathematics (A* - C, or equivalent) is required.
- Knowledge or an enthusiasm for books and print is desirable, however full training will be provided.

**What We Can Offer You**:

- Competitive Salary
- Contributory Pension
- Company Sick Pay
- 26 Days Annual Leave + Bank Holidays
- Life Assurance
- Cycle Scheme
- Health & Wellbeing Support
- Working Hours: 8:30am - 5pm with 1 hour for lunch

**About Us**:
We have been operating for over 200 years, producing some of the most well-known and best-selling books in the UK, providing an invaluable service to a range of publishing clients and in turn, bringing you and your family the books you love to read. With over 800 employees based on the Norfolk/Suffolk border, we supply over 150 million books per year and have recently been acquired by Elcograf. Through this union, we have a strong and exciting future ahead of us and look forward to welcoming you to the company.
- Please note, due to the location of our factory, it would be preferable if you have your own transport._

**Location: Bungay, Suffolk