Complaints Call Centre Advisor

3 weeks ago

Glasgow, United Kingdom Huntswood Scotland Limited Full time

Huntswood has a great opportunity for experienced complaint handlers, with utilities experience.

Starting in April this role is to take inbound telephony customer complaints, which has been escalated from the main contact centre. Your role will be to use your experience and knowledge of the utilities industry to make sure that a resolution is reached, and that the customer’s complaint journey is as smooth as possible.

In this role you will work from our Glasgow City Centre Office. Customers can call on Monday to Friday 8am to 6:00pm so you need to be available to work between these hours.

**What Huntswood can offer you**:

- 11th April start date
- £11.50 per hour rising to £12ph after 12 weeks (based on performance)
- Performance Bonus
- All equipment and training to successfully complete your role
- A chance to gain experience in a **professional** and **challenging** environment, working for well-known organisations

**As a Telephony Complaint Handler you will have**:

- Experience dealing with complaints for a utilities company
- Experience resolving customer complaints over the telephone
- Flexibility to work a shift rotation between 8am-6pm Monday to Friday
- Strong attention to detail
- Ability to navigate through a number of in-house databases
- Good MS Office skills, particularly MS Word
- Strong numeracy and written communication skills

"It's not just about what we do, but the way we do it. And it's our values that make us special."

**Job Types**: Full-time, Permanent

**Salary**: £11.50 per hour

**Benefits**:

- Referral programme
- Store discount

Flexible Language Requirement:

- English not required

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Performance bonus

Application question(s):

- Do you have the valid right to work in the UK?
- Are you able to work from our Glasgow City Centre Location?
- Please note it is a Huntswood standard to complete various checks for this position. You will be required to complete a disclosure form, referencing and financial background checks at hire stage as our client requires this, can you confirm you are happy to do this?

**Experience**:

- Complaint handling: 1 year (required)
- Financial Services: 1 year (required)
- Energy/Utility: 1 year (required)

Work Location: In person

Expected start date: 11/04/2023

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