Call Centre Energy Complaints Representative

7 months ago

Glasgow, United Kingdom Kura Full time

**Role Details**

**Complaints Handler**

**Location: Glasgow, UK**

Monday to Friday

Salary£23,816

12 months back office complaints experience essential for this role.

We are looking for new talent to fill our Customer Complaints Advisor roles in permanent, full-time contracts in our call centre in Glasgow.

In this role you will handle customers within the following business streams:

- Utilities sectors
- Build rapport with empathy and care
- Resolving complex issues within time constraints and preventing complaints being escalated to the Energy Ombudsman.
- Achieve assigned key performance indicators / targets
- Navigate between different computer systems

**Benefits**
- Pay Advance
- Referral programme
- Sick Pay
- Maternity Pay
- Employee Assistance Programme
- Cycle to work scheme
- Employee Discount
- Store Discounts

**Requirements**:

- Twelve months back office complaints within a call centre.
- Ability to adapt and learn
- Communication and listening skills
- Computer literacy
- Knowledge UK energy market is desirable

**Next steps**
- Answer incoming calls and respond to customer inquiries in a professional and courteous manner
- Provide accurate information about products and services to customers
- Handle and resolve customer complaints or concerns
- Perform data entry and maintain customer records in the system
- Use phone etiquette to ensure positive customer interactions
- Upsell products or services to customers when appropriate
- Multilingual skills (English and Spanish) are a plus, as you may need to communicate with customers who speak different languages

**Skills**:

- Excellent communication skills, both verbal and written
- Ability to analyze customer needs and provide appropriate solutions
- Strong phone etiquette and active listening skills
- Proficient in data entry and computer systems
- Ability to work in a fast-paced environment while maintaining attention to detail
- Bilingual skills in English and Spanish are highly desirable

If you are a motivated individual with excellent communication skills, we want to hear from you As a Call Center Representative, you will have the opportunity to assist customers, provide exceptional service, and contribute to the success of our company. Join our team today

**Salary**: £23,816.00 per year

Schedule:

- Monday to Friday

Work Location: In person

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