Water Damage Technician

3 weeks ago

Swansea, United Kingdom Pertemps Cardiff Full time

Pertemps are currently looking to recruit a First Response Water Technician for a Claims Management specialist business that operate on behalf of insurers.
Salary of £24,000 with a company Van.
To undertake water damage and accidental damage restoration projects across Wales, ensuring customers receive excellent service whilst managing claims costs and expenses within the scope of the insurance policy.
**Main Duties**:

- Working closely with the First Response, Surveying and Claims teams to ensure that all instructions are acted on in a timely manner and in line with any KPI or SLA as required
- Undertaking onsite inspections, installation and monitoring of drying equipment, mitigation assessments and cleaning following water and other perils.
- To ensure that works are carried out and completed in the shortest period possible and maintained as such until the claim is concluded
- Maintain claim files to a very high standard ensuring that all documents, photographs, and communications are accurately recorded in chronological order for audit, complaints analysis and client review
- Undertaking triage assessments and reporting accordingly.
- Working within the team to ensure that the claim is progressed efficiently and within the scope of the insurance policy.
- To work whilst maintaining safe working conditions in line with Health & Safety requirements and regardless of location
- To ensure that all company property is kept clean, tidy, and maintained to the correct safety standards
- Preparing reports as required.
- To undertake any training or CPD or as required by the business
- To work on an on call or shift-based rota ensuring business needs are met
- To carry out any other reasonable management instruction.

**Skills and experience required**:

- Full UK Driving licence with no more than 6 points
- Construction experience/trade background
- Excellent verbal and written communication skills
- Ability to work well under pressure

**Some of the many benefits available with our client**:

- .Discretionary performance-based bonuses.
- 25 days of holiday a year, plus Bank Holidays.
- Investment in additional learning and gaining more qualifications
- Enhanced employer pension contribution scheme
- Employee Assistance Program as well as wellness programs.
- A Social Committee

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