Service Delivery Manager

6 days ago

Harwell, United Kingdom Fill My Vacancy Full time

Location : Harwell, Didcot, Oxfordshire, UK with 2/3 days working from home per week

The Challenge:
They are seeking a proactive team player, with experience in developing streamlined ways of working, to join them in a newly created Service department. This is a highly networked role that requires an ability to work under pressure and to challenging deadlines.It requires strong stakeholder management and commercial skills. Location is flexible with their principal offices in Harwell Oxfordshire, the role may require travel to other offices in the UK.

Key responsibilities:

- The Service Manager will be responsible for establishing, implementing, and embedding the processes needed to develop a sustainable and scalable approach to their current service offering.
- Using the processes they have established, the Service Manager will manage the large and diverse set of services that they currently offer that include business support, training courses, specialised facilities, workshops and expert advice.
- The Service Manager will work across the business developing effective frameworks to ensure the client receives the professional service they are requesting.
- The Service Manager will be responsible for developing service level agreements for each type of service.
- Be able to establish risk assessments to ensure smooth delivery of contracts
- Develop and present this new way of working to internal management and executives

How they work:
They strive to create a high trust environment that enables team members to bring their whole selves to work - this helps to create the foundations of an innovation culture.

Their shared values are critical to this:
Underpinning this is their belief in great teams, their combined efforts will always deliver outcomes beyond that of any individual providing they are honest through debate, experiment and reflect, and create shared resolutions in support of their purpose.Live these values, work to their principles, take ownership to deliver, and they are certain you will thrive with them.

Skills & Experience required:

- You will have experience in Service Delivery Management (with experience outside of IT Service Delivery) - following process and engaging effectively with internal and external stakeholders to deliver high quality services
- Strong team player, comfortable to work in a matrix management environment
- Excellent critical thinking and problem-solving skills
- Good data analysis, planning and organisational skills
- Have knowledge of Service Level Agreements and ensure that the service provided meets these requirements
- Can use your excellent relationship management skills to deliver effective stakeholder management

Behaviours expected:

- Curiosity
- Continuous Improvement
- Decisive Thinking
- Skilled Influencer
- Collaborative
- Driven to deliver
- Attention to detail
- Flexibility and adaptability
- Courage to challenge
- Passion
- Customer focused with a strong track record of placing customer needs at the heart of decision making
- Strong analysis and problem-solving skills

You know you have been successful when
- You will have experience in Service Delivery Management (with experience outside of IT Service Delivery) - following process and engaging effectively with internal and external stakeholders to deliver high quality services
- Strong team player, comfortable to work in a matrix management environment
- Excellent critical thinking and problem-solving skills
- Good data analysis, planning and organisational skills
- Have knowledge of Service Level Agreements and ensure that the service provided meets these requirements
- Can use your excellent relationship management skills to deliver effective stakeholder management

The purpose of your new team:
This role sits within Delivery Team and their aim is to:

- Provide effective delivery of Projects and Service,
- Implement, manage and report on Governance activities, and
- Drive continuous improvement to enact meaningful change

They aim to deliver this by working closely as a team but also ensuring that they engage widely across them. They are passionate about Project and Service Management and providing the core infrastructure that allows us and their colleagues to thrive andinnovate within the Space Sector

About they

They focus on three themes across their targeted market areas:
Energising the Market - They unlock customer demand and open new markets to the space sector.

Empowering the Technology - They help companies bring their product or service to market.

Enabling Business - They connect businesses of all sizes with the resources they need to grow

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