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Loss Prevention Security Officer

7 months ago

Newcastle upon Tyne, United Kingdom TJX Europe Full time

From designers straight off the runway to statement jewellery, we have an ever-changing product range that means the whole store experience is less about shopping, and more about the thrill of the find. It’s about the exciting surprises that make the everyday a little more fun and it’s the same working here. Our work environment is ever-evolving - and always inspiring. Because every day is a new opportunity to Discover Different.

**People are the heart of our business, so providing a safe place to work and shop is essential.**

**We want to prevent crime from happening and ensure we respond appropriately when it does.**

**Temporary Loss Prevention Security Officer**

1. Do you have any experience working in a Security based role?

2. Do you have any experience working in a Customer Service based role?

**What are we looking for?**
- Be visible, approachable and friendly to all customers in our stores
- Identifying any risk to associates and customers, resolving potential issues using customer service & conflict resolution techniques
- Attending daily store briefs, building an awareness of brands in store and how best to protect our product
- Assisting customers at the entrance / exits of our stores
- Previous customer service, security, or retail Loss Prevention background ideal but not essential as we will provide training on the job. You must however have an interest in customer service and a passion for Loss Prevention
- Personable, approachable, great communication and face to face customer service skills
- Calm and professional with a high level of integrity
- Comfortable to face potential conflict situations and be able to de-escalate effectively
- Good judgement and independent decision-making capability
- LP team uniform provided
- Subsidized gym membership
- Enhanced Health and Wellbeing focus
- 10% discount from start of employment in all TJX stores

As a Loss Prevention Officer, the protection of people and profit is fundamental. You will be focused on deterring loss on the salesfloor and act as an ambassador for the loss prevention function in a customer facing role. You will also be able to remain calm and professional under pressure.

You will be self-driven and resilient, with a natural ability to communicate. Acting with integrity and working in partnership with the Loss prevention team and store management to implement Loss Prevention policies and processes.

Experience of being in a customer facing role, gained within a fast pace retail environment is ideal but not essential. It would also be desirable to understand the role of the Loss Prevention function within the business but again not essential. The role will require you to professionally handle external theft situations and we will support you this by providing the necessary technical training.

**Could you be one of our Loss Prevention Officers?**

As the world’s leading off-price retailer of clothing and homeware worldwide, we’re all about putting our customers first. With thousands of shops worldwide, we aim to provide a positive and memorable experience for all.

Working as a **Loss Prevention Officer**, you'll help to deliver our goal of keeping our customers, associates and assets safe. Experience of being in a customer facing role, within a fast-paced retail environment or security guard role is ideal but not essential.

**In this role**:

- You will be supporting a positive customer experience within our stores by being a visible, friendly, approachable presence at our entrance doors.
- You will be focused on deterring loss on the salesfloor whilst acting as an ambassador for the loss prevention function.
- You will work closely with the store team to maintain security of our product and together you will aim to deliver effective conflict resolution when required.
- You will need to demonstrate your ability to remain calm and professional under pressure.
- You will also be self-motivated, resilient and driven to make a difference with a natural ability to communicate.

**In return, you’ll get an in-depth programme of training when you start.**

**Are we right for you?**

We’re all about helping you develop yourself. The skills you’ll learn working within Loss Prevention will help you be at your best. Plus, you’ll be surrounded by the support of our fun and caring team.

Also as a TJX Europe associate, you’ll enjoy such things as:

- Competitive Salary
- Uniform Provided
- Comprehensive package of benefits to support your mental, physical and financial wellbeing such as access to an employee assistance program, associate discount and service awards

Join us, and you'll be a part of our thriving, growing European business filled with opportunities for growth and recognition. We're proud of our culture, we work hard, have lots of fun, and give back to many causes we care about.
It will be a role you won’t just like but _love_.

At TK Maxx, a constantly changing, always welcoming environment is something tha