Admin Assistant Compass Medical Practice
2 weeks ago
**FCMS (NW) Ltd JOB DESCRIPTION**
**Post**: Admin Assistant Compass Medical Practice
**Location**: Newfield House, Vicarage Ln, Blackpool FY4 4EW
**Hours**: 21 hours to include 18:30 finish - Fixed term until 31stDecember 2023
Compass Medical Practice is open from 08.00 - 18.30 Monday to Friday (excluding Bank Holidays)
**Responsible to**:Practice Manager
**Accountable to**: Head of Complex Lives
**Rate of Pay**:£10.69
**Job Purpose**:To work as part of Compass Medical Practice team providing administrative and telephony support services for patients who have been excluded from mainstream GP Practices. The role involves working closely with the Practice Manager to ensure all areas of the service are implemented each day.
Full training is provided.
- **Fun: People rarely succeed unless they are having fun. Happiness is healthy**:
- **Awesome: We aren’t here to be average, we’re here to be awesome**:
- **Humble: We’re here to make a difference to the lives of others, NOT to see how important we can become**:
- **Brave: We challenge the norm. We have the courage to get the difficult jobs done**:
- **Oomph: We have natural oomph It’s infectious**:
- **Go-getting: We are intuitive to changing needs and respond quickly which we do with energy, ideas, and positivity**
Our key expectations are:
- Self-awareness - Living authentically
- Adaptability
- Being ready to adjust depending on the situation
- Openness - What you see is what you get
- Positivity with a real sense of being able to strive for the impossible
- Generosity of spirit
- Everyday should be an opportunity to act with kindness
- Ability to have fun - Taking the role seriously, whilst being yourself
**Role**
The role involves a range of tasks including answering the phone, arranging appointments, handling patient data e.g. redacting information, processing Subject Access Requests, maintaining accurate notes on the computerised Patient Administration System EMIS, liaising with a range of health care professions across different locations in the North of England, booking patient facing venues, and supporting the Compass Medical Practice clinicians.
**The post holder will**:
- Complete an E-Consult triage with all patients presenting with a clinical need
- Use EMIS system book patient appointments, record information, complete patient related tasks and update patient records
- Liaise with a range of health care professionals both internal and external
- Record information on IT systems, spreadsheets, paper records
- Undertake a wide range of admin duties including printing, photocopying, scanning, processing information and requests, tagging, acknowledging and complaints, comments and enquiries and processing Subject Access Requests
- Inputting data onto the computer systems, setting up computer diaries
- Maintain a clean and confidential workplace
- Adhere to policies and procedures of the company and keep up to date with any changes
- Contribute to patient risk assessments
- Coordinating appointments, arranging venues and liaising with the Patient Liaison Officers
- Complete mandatory training
- Attend the daily huddle (when on duty)
**Educational**
The post holder is required to:
- follow safe working practices and to comply at all times with local Safety Policies and Procedures
- ensure confidentiality on all matters relating to patients and information obtained during the course of employment and not to release such information to anyone other than those acting in an official capacity as instructed
- maintain good relationships with other members of the staff team across all disciplines
- contribute to the identification of own training needs and participate in relevant in-service training
- attend staff meetings and training as required
- The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. You will be expected to fulfil your mandatory safeguarding training at the level applicable to this role._
**PERSON SPECIFICATION**
**Administrator**
**EXPERIENCE**
**ESSENTIAL**
Experience of working with customers and / or patients
**DESIRABLE**
Experience of working as an administrator in a health care setting
Working knowledge of EMIS IT system
Mental health awareness
Experience working with people with complex needs
Experience of working with people with behavioural challenges
**QUALIFICATIONS**
**ESSENTIAL**
Educated to GCSE/O Level standard or above
IT literate
**DESIRABLE**
GCSE/O Level English and Maths
EDCL or equivalent
NVQ in business administration or equivalent
**SKILLS, KNOWLEDGE & COMPETENCIES**
**ESSENTIAL**
Excellent interpersonal skills including verbal and written communication
Non-judgemental attitude
Ability to remain calm under pressure
IT skills
Excellent organisational skills
Ability to think laterally, seeking opportunities for improvement
Competent, reliable an
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