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Support Consultant

5 months ago

Newcastle upon Tyne, United Kingdom Advanced Full time

**Role Introduction**:

- Are you interested in further developing your career in IT? Then come join a fast-paced Application Support department that is passionate about delivering both an exceptional product and the highest quality service to our customers.**What You Will Do**:

- As an
- **App Support Consultant**, you will be responsible for:
- Maintaining and delivering an exceptional level of customer service in instances where the nature of the issue warrants you to respond directly to a Customer Support ticket.
- Contributing to growing a product that is technically robust by implementing creative solutions to improve overall reliability.
- Providing a comprehensive support service alongside the rest of your team - This includes monitoring our system; responding to web incidents; diagnosing problems; remote server monitoring; and working to ensure the successful resolution of issues.
- Contributing to our departmental documentation - This documentation is dynamic and evolving, meaning that it must be updated when processes are changed and/or new ‘best-practises’ are established.

**What You Will Have**:

- You must have:
- A conceptual understanding of the basics of programming languages so that you are comfortable reading logs and gaining a general understanding of what they are showing.
- Developed problem-solving skills.
- Excellent oral and written communication skills for internal and external purposes.
- The ability to work proactively in a team in a busy environment that requires individuals to organise their own time and prioritise their workload.- Experience in DevOps.
- An interest in Kubernetes.
- Experience using mRemoteNG or navigating servers.

This is an exciting job opportunity where you will play a vital part in developing a product that will be growing rapidly over the coming months and years. Advanced is a market leader and the experience gained with us will allow you to continue to build a successful and productive career in IT.Please note that at Advanced, we have multiple clients across the globe, and as such, members of App Support are expected to work shifts which include evenings, bank holidays and a small amount of weekend monitoring (up to 6 hours per weekend, once every month). Advanced is flexible with shifts and respects that on occasions, employees have personal events that cannot be re-arranged (as such, shifts can be adjusted for these accordingly).**What We Do For You**:
**Wellbeing focussed** - Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral- ** Generous Annual Leave** - 25 days of annual leave, plus public holidays and the ability to buy additional days
- ** Employee Assistance Programme **- Free advice, support, and confidential counselling available 24/7 through Care First

**Personal Growth**:

- Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally- ** Development Programmes **- From Future Managers to Leadership Training, our development programmes help you get where you need to go
- ** Profit Share **- Our Group-wide bonus scheme enables you to reap the rewards of your success

**Financial wellbeing -** We understand as well as your mental wellbeing, your financial wellbeing is really important- ** Pension Scheme** - Our plan with Scottish Widows offers 5% matched contribution by the company
- ** Income protection insurance **- Providing you with support and assistance when you need it most

**Recognition **- Highlighting and rewarding the great work our people do- ** Values Awards** - Our quarterly employee-driven initative to highlight and reward the people in the organisation who embody our values the most
- ** Clear Review** - Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self

**Making a Difference** - we provide opportunities to help our people make a difference to the causes they care about- ** MatchIt** - Fundraise for a cause close to your heart and Advanced will match part of the funding
- ** Volunteering Time** - Our volunteering leave scheme allows you to use your time to help those who need it
- ** Pennies from Heaven** - donate the pennies from your pay check to help make a difference without lifting a finger

**Who We Are**:

- We are one the UK’s largest tech companies, and our products sit at the heart of some of the country's best-known businesses. We’ve grown phenomenally quickly with a £275m turnover and 2,800 employees supporting over 25,000 customers.
- **We hire for potential.** We want to make sure we have the best people for the job and provide genuinely equal opportunities for our people to thrive. Our recruitment process is designed with inclusion and equity at its core.- Find out more about the next steps once you’ve applied here
**we-hire