Trainee Recovery Officer

3 weeks ago

Bristol, United Kingdom South Gloucestershire Council Full time

**How you'll make a difference**:
As a Recovery Officer you will ensure the most efficient method of action required for liability orders, in respect of Council Tax. In addition you will also support the collection of Business Rates debts, overpaid Housing Benefit, Social Care assessed charges and general sundry invoiced debts.

You will be the first point of contact for the Recovery team for on-going resolutions.

**What will you be doing?**
- On a daily basis you will undertake administrative requirements of determining Council Tax and Business Rate recovery.
- You will be responsible for making arrangements for payment of debts, in accordance with legislation and with the guidance of senior revenues officers.
- It will be key for you to provide a high level of customer care, by giving advice to residents in person, by letter or telephone, with regard to revenues issues.
- You will support the senior recovery officer at magistrates court.

**What we need from you**:

- It is essential for you to have three GCSE’s at grade C or above, including Maths and English, or equivalent qualifications.
- You will have some experience in a similar environment with knowledge of Revenues administration.
- Given the elements of this role you will have excellent communication skills, demonstrating a high level of customer care skills.
- You will be able to demonstrate the ability to understand, interpret and explain legislation.
- It is derisible for you to have knowledge of Council Tax and Business legislation practice, but not essential.

**How a career at South Gloucestershire Council is different**:
**How a career at South Gloucestershire Council is different**
- We know our team work best when they have balance in their lives and we offer genuine **flexibility **to help them achieve that **work/life balance.**
- We value our staff as individuals, investing in their careers and we are recognised for the quality, breadth and depth of our **training and development** offer, which helps make the greatest long-term difference in work.
- As part of our benefits package you will receive **generous annual leave** (pro rata), employee **wellbeing support** and you will have access to a range of **staff discounts**, including eye tests, travel, shopping and leisure activities

Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here.
- We’re providing essential services across our internal network to ensure we can fully support our community.
- We’re positive and forward thinking, always looking for new and innovative ways of working work and we’re ambitious about the future.

We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.

**We’re making a difference, be part of it**

Salary is pro-rated to hours worked.

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